OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The Manager, Technical Writer will lead the development and delivery of high-quality documentation that supports the organization’s technical and business processes. This role will ensure consistency, accuracy, and usability across documentation while collaborating with cross-functional teams to gather technical requirements and effectively translate them into clear, concise, and accessible materials. The Manager, Technical Writer will also oversee a team of writers, driving strategy, and ensuring alignment with business objectives. This is a player-coach role where the Manager leads the team and also delivers content.
Responsibilities:
- Develop and execute a strategic plan for technical documentation, aligning with organizational goals and ensuring usability for diverse audiences.
- Lead and mentor a team of technical writers, providing guidance, feedback, and professional development opportunities.
- Collaborate with engineering, product, and other cross-functional teams to collect technical information and translate it into accurate, user-friendly documentation.
- Establish and maintain documentation standards, templates, and processes to ensure consistency and quality across all deliverables.
- Manage multiple documentation projects simultaneously, ensuring deadlines are met without compromising quality.
- Develop and monitor metrics to evaluate the impact of documentation, track team performance, and identify areas for improvement to ensure alignment with organizational growth and evolving technologies.
- Provide guidance to technical writers, including mentoring on complex projects, reviewing high-impact content, and enabling team members to assume leadership in documentation initiatives.
- Stay updated on industry trends and tools to incorporate best practices in technical writing and documentation.
Requirements and Preferred Experience:
- Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
- 7+ years of experience in technical writing, including 3+ years in a leadership or managerial role.
- Strong leadership skills with the ability to inspire, guide, and develop a team.
- Demonstrated ability to work collaboratively with technical and non-technical stakeholders.
- Proficiency in documentation tools such as Salesforce, Guru, Confluence, or similar platforms.
- Experience working globally, across time zones to successfully drive deliverables on time to scope.
- Exceptional English written and verbal communication skills with a focus on clarity, accuracy, and user engagement.
- Demonstrated experience incorporating AI tooling with controls to drive superior output and increased capacity.
- Experience developing and implementing documentation standards and strategies at scale.
- Familiarity with SaaS products, APIs, and cloud-based technologies preferred.
- Strong organizational and project management skills with the ability to manage multiple priorities.
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here for read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
What We Do
OpenGov Citizen Services simplifies the way governments serve their communities by offering one cloud solution to power every permitting and licensing workflow.
