Manager II, Product Launch

Manager II, Product Launch

Location - Bangalore

About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

Role Description

As a Senior Product Manager for Onboarding & Delivery Management, you'll spearhead initiatives to optimize the end-to-end onboarding experience and streamline the delivery of telco products and services on our B2B2X SaaS platform. This role involves leading the strategy, roadmap, and execution (responsibility includes being product owner for agile teams) to enhance the platform's onboarding and delivery capabilities, specifically targeting the needs of digital pioneers and enterprise clients. You will be pivotal in driving customer satisfaction, activation rates, and operational efficiency by deeply understanding and innovating on onboarding flows and delivery processes

Responsibilities:

• Develops, drives, and articulates the strategic vision and roadmap for onboarding and delivery management, ensuring alignment with the platform vision and overarching company objectives.
• Drives the gathering and analysis of end-user data (for customer-facing apps and operator end-users), including onboarding completion rates, delivery times, and customer feedback. Use these insights to drive product decisions and enhancements.
• Leads initiatives to map and continuously optimize customer and operator journeys, focusing on maximizing efficiency, speed, and customer satisfaction at each touchpoint of the onboarding and delivery processes.
• Collaborates with Product Design to ensure a seamless, integrated user experience that promotes customer activation and satisfaction.
• Engages and works with solution providers for onboarding and delivery capabilities and drives the integration of these platform capabilities.
• Collaborates with stakeholders from Product, Engineering, and Business to facilitate the discovery process and workshops, fostering alignment among teams on a shared vision to deliver best-in-class onboarding and delivery experiences.
• Demonstrates a strong command of Agile methodologies, effectively prioritizing and managing the product backlog to ensure timely delivery of features that optimize onboarding and delivery processes.
• Excels in engaging with stakeholders across all levels, from team members to executive leadership, ensuring clear communication and alignment on product goals.
• Proficient in overseeing the development and iteration of prototypes and minimum viable products (MVPs). This includes validating ideas quickly through customer feedback and data-driven insights, leading to faster adaptation and refinement of the product offering.
• Collaborates throughout the process of making recommendations and navigating technical requirements for overall functionality, new initiatives, and other enhancements across all platform Customer Experience (CX) and Operator Experience (OX) journeys.
• Monitors industry trends, emerging methodologies, and technologies in CX + OX research and insights, incorporating innovative approaches to enhance the overall platform value.
• An entrepreneurial spirit, flexible and quick at grasping new topics, and strong willingness to drive platform innovation.

Job Requirements:

• 10 + years of experience in uncovering meaningful customer insights for B2B (preferred) and/or B2C business through both qualitative practices and modern quantitative methods.
• Bachelor’s degree required; MBA education preferred.
• Strong analytical skills and proven ability to draw meaningful conclusions, distill complex data into actionable insights, and present findings in a compelling manner.
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Demonstrated strategic thinking and problem-solving abilities, with a focus on driving business results through data-driven decision-making.
• Comfortable with fast-moving deliverables and timelines.
• Proven ability to navigate through ambiguity and managing senior stakeholder expectations. 
• Strong collaboration skills to partner with regional and functional leaders.

Benefits / What is on offer

• We provide a great environment and platform for employees to build their career. In this role, you can expect:
• Unique opportunity to be a part of innovating the telecommunications industry.
• Once in a lifetime chance to help shape a brand from the ground up.
• Exposure to the fast-paced world of high-tech start-ups.
• Attractive experience and compensation.
• Working with passionate, smart and driven colleagues in a vibrant environment.
• Get continuous mentoring to fast-track your career.