Manager II, Policyholder Experience Analytics

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity

At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.

We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitment to research, experimentation, and disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision.

Our Policyholder Experience team is responsible for ensuring that our customers receive an exceptional experience throughout their time as Root policyholders. The team carefully analyzes the claims experience, customer service interactions, billing and payment functionality, and the policy renewal and reinstatement processes to ultimately improve our customer satisfaction and retention.

As a Manager of Analytics, you’ll lead a team of three analysts to conduct exploratory research, run A/B tests, study the impacts of new business strategies, analyze the overall performance of claims, customer service, and customer retention, and introduce new metrics and reporting to shape how we measure our business. You’ll work closely with leaders in Product, Claims/CS Leadership, Data Science, and Engineering to achieve operational excellence and ensure strong deliverables with actionable insights.

Root is a “work where it works best” company, meaning we will support you working in whatever location that works best for you across the US.

Salary Range: $132,712 - $165,890  (Bonus and LTI eligible)

How You Will Make an Impact

• Directly manage a team of 3-5 Analysts

• Lead team sprint planning; Responsible for prioritization of the team backlog and delegation of work

• Work closely with analysts to conduct research, run experiments, and manage a suite of business intelligence frameworks and dashboards

• Identify process inefficiencies and/or organizational bottlenecks and leverage these opportunities to improve outcomes

• Work with direct reports and cross-functional partners to identify, prioritize, and execute on new research and experimentation opportunities

• Identify opportunities to improve analytical methodologies to increase business outcomes

• Build strong relationships with cross-functional partners to influence strategy and ensure consistent alignment and awareness

• Coach and mentor individuals on the team to increase talent density and foster professional development and growth

• Responsible for activities related to hiring, onboarding, and terminations

What You Will Need to Succeed

• 6+ years of work experience in analytics (prior experience in insurance preferred)

• 2+ years directly managing analytics teams

• Proficiency with SQL and BI software (Tableau, Mode, Power BI, etc.)

• Bachelor’s degree in Mathematics, Finance, Engineering, Computer Science, or another quantitative field

• Superior problem-solving skills with the ability to think strategically and innovatively

• Exceptional written and oral communication; able to effectively collaborate with and present materials to VP and C-Suite levels

• Detail-oriented; able to effectively multitask across multiple domains; consistently maintains rigorous documentation

• Exceptional leadership skills; able to effectively manage a team and influence cross-functional partners

• Roll-up-the-sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive results in a fast-paced work environment

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.