Manager II, Configuration Management

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

Reporting to the Senior Manager, Service Management Office, you will be an individual contributor to lead the Configuration Management practice for GTS. You will build and improve this practice and operating model.

This is a onsite role and based in the Malaysia office.

The Critical Tasks You Will Perform

• Expertise in Best Practices and Standards: Must have a background in infrastructure and application Configuration Management best practices and standards, especially in regulated industries.
• Standards and Guidelines Enforcement: Define and enforce standards and guidelines for Configuration, Hardware & Software Asset Management, ensuring compliance with best practices and regulatory requirements.
• CMDB Maintenance: Maintain data quality, integrity, and security of the CMDB or similar repository to store and manage configuration items.
• Stakeholder Coordination: Coordinate with stakeholders, including IT teams, procurement, and finance to track software licenses, maintenance agreements, warranties, and service contracts.
• Software Compliance: Conduct regular assessments of software compliance and work with vendors to resolve discrepancies or non-compliance issues.
• Governance and Evaluation: Gatekeep and document entry and exit governance criteria for Configuration Items (CIs), ensuring due diligence. Evaluate changes based on the quality of information in Change Requests concerning CIs.
• Incident and Problem Management: Support major incident resolution related to CMS issues and work on problem management until closure. Publish regular HAM, SAM, and Configuration Management reports.

Qualifications

What Essential Skills You Will Need

• At least 10 years experience in the IT industry, of which 3+ years focusing in configuration management.
• Experience with IT asset and configuration management or related roles.
• Proven experience in managing and maintaining Configuration Management Databases (CMDB) or similar repositories, ensuring data quality, integrity, and security.
• Knowledge of IT service management (ITIL) and related processes including service strategy, design, transition and processes.
• Working knowledge of COBIT domains or related standards.
• Experience in managing communications with management & cross-functional teams.
• ITIL Foundation (v4) certified.
• Possessed database knowledge

The Nice-to-Haves

• IT service desk experience
• Hands-on experience with RemedyForce CMDB, ServiceNow
• ITIL certification: o Service Transition (v3), or, o Operational Support and Analysis - OSA (v3)
• COBIT 5 Foundation
• CHAMP or CSAM

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.