Manager, HR Projects & Communications

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Manager, HR Projects & Communications is a utility player who works as part of the Corporate HR People Operations & Programs center of excellence (COE). They support a variety of projects in service of HR effectiveness across our global decentralized organization and are responsible for developing templates, resources, and overseeing/managing centralized resources available to HR and employees across the organization.  They support ad-hoc projects like crisis management and drive communications and other essential communication-related tasks for cyclical projects like surveys, benefits updates, and employee-centered initiatives. Taking the lead on all HR-related communications, they draft, manage, review, and distribute (when applicable) internal employee-centered communications and consult on related external communications.  This role requires strong written, graphic, and verbal communication skills and must be able to drive multiple projects at once in a fast-paced environment.  

WHAT THIS ROLE WILL DO

• Supports central HR projects relating to employee engagement, experience, and/or HR effectiveness; depending on the project/scope, responsible for a range of duties including but not limited to project management, developing resources, templates, or tools, drafting and managing communication plans, distributing information, consulting, etc.

• Designs communication plans, coordinates assets, and helps draft and send communications for both ad-hoc and cyclical HR-related and employee program-related communications.

• Reviews, maintains, and at times drafts language to communicate about employee programs and overall HR actions, resources, or support across internal and external platforms.

• Partners closely with cross-functional teams (ex: Benefits, Corporate Communications, etc.) to ensure all messaging intended for current and prospective employees and key stakeholders are consistent and up to date (this includes corporate intranet maintenance and creation of new sites as programs or other offerings expand, monitoring any public-facing sites, job boards, etc.).

• Consults with key communication partners to ensure accuracy when developing employee communication audiences, collaborates with HRIS team and IT to understand employee data and ensure distribution lists are accurate and kept up to date.

• Develops and maintains centralized digital resource libraries and assists in building internal platforms owned by central HR, this includes resources for HR, employees, or any other related internal group.

• Supports with Crisis Management response including communications, resource development, consultation, and works with Benefits, Corporate Communications, and other related teams to ensure a timely and appropriate cohesive response.

• Pulls reports and scrubs employee data to create target audience(s) for distribution; assists and consults cross-functionally on employee distribution lists.

• Assembles, organizes, and archives (when applicable) files to ensure proper retention for projects and communications.

• Seeks out ways to continuously improve effectiveness, organization, and utilization of central HR processes and tools.

• Monitors the effectiveness of communications through analytics and employee feedback and makes recommendations for process improvement.

WHAT THIS PERSON WILL BRING

• Bachelor’s degree in Business, Human Resources, Communications, or related field

• 10+ years of HR and/or Internal Communications experience in a multi-unit company

• Experience drafting, packaging, and distributing cohesive resources, infographics, and communication plans for a broad audience

• Project management experience and people-centric communication skills

• Excellence with Microsoft Office/Suite (Word, PowerPoint, Excel, etc.), Adobe design skills a plus

• Experience with communication platforms (SharePoint, Slack, Microsoft Teams, Zoom, etc.)

• Resourceful, able to problem-solve and navigate uncertainty to find solutions and make sound decisions

• Ability to effectively prioritize workload and work in a fast-paced, ever-changing environment

• Strong written and verbal communication and interpersonal skills

• Excellent attention to detail with a focus on quality and consistency

• Organized and strong communicator (written and verbal)

• Capable of maintaining a positive attitude through challenging situations

• Commitment to excellence through careful analysis and review

• Ability to thrive in a hybrid role (going into our Beverly Hills office 2-3 days per week)

• Email marketing platform (Mailchimp, Proze, etc.) experience a plus

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-HybridLosAngeles, CA
#LI-CB1

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The expected compensation for this position is:

$104,000.00 USD - $130,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.