Manager, HR Investigations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this job

The centralized HR Investigation team’s purpose is to conduct all Human Resources investigations promptly and thoroughly in a manner that is fair, unbiased, and consistent with CarMax values. As a Manager of HR Investigations, you will oversee a team of skill investigators, providing guidance and support throughout each case as needed. This role will also involve collaborating with various departments to ensure compliance with legal standards and internal policies. This role requires strong analytical skills and the ability to remain impartial while addressing sensitive matters. The Manager will play a crucial role in implementing best practices for investigations and promoting a culture of accountability and transparency within the organization.

About this job

The centralized HR Investigation team’s purpose is to conduct all Human Resources investigations promptly and thoroughly in a manner that is fair, unbiased, and consistent with CarMax values. As a Manager of HR Investigations, you will oversee a team of skill investigators, providing guidance and support throughout each case as needed. This role will also involve collaborating with various departments to ensure compliance with legal standards and internal policies. This role requires strong analytical skills and the ability to remain impartial while addressing sensitive matters. The Manager will play a crucial role in implementing best practices for investigations and promoting a culture of accountability and transparency within the organization.

What you will do – Essential responsibilities

• Lead and manage a team of HR investigators to ensure thorough and effective investigations are conducted.
• Review and analyze investigation reports, providing feedback to team members to enhance performance and outcomes.
• Collaborate with legal counsel to ensure investigations comply with relevant laws and regulations.
• Develop and implement investigation policies and procedures to improve efficiency and clarity.
• Train team members on investigation techniques, best practices, and relevant policies.
• Monitor and report on daily workflow, team resources, investigation metrics, identifying trends and areas for improvement.
• Serve as lead investigator for complex or sensitive employee relations issues that require escalated attention such as cases that involve sexual harassment, retaliation, discrimination and conflicts of interest.
• Regularly partner with Legal, Asset Protection, Associate Relations, Compliance and Ethics, and other key stakeholders to make fact-based recommendations (i.e., performance management, employment decisions, etc.) to leadership teams including Regional and Corporate executives.
• Complete all case management responsibilities for assigned cases such as creation of supporting performance management, case notes, investigation summaries and proper case management and disposition in CarMax’s case management system.

Qualifications and Requirements

• Bachelor’s degree.
• Five or more years of Human Resources or comparable experience, including investigation or case management experience.
• Prior team management experience and/or completion of MDP.
• Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel.
• Ability to build and maintain strong relationships throughout the organization.
• Ability to gain buy-in from others, including leaders.
• Ability to use all available resources and partner with others to understand problems at the root-cause level.
• Ability to analyze variety of data points, using the information gathered to make sound decisions.
• Ability to adapt communication to the audience; uses active listening skills; writes clearly and succinctly.
• Ability to hold self to high standard of internal customer service and decorum.
• Ability to develop, execute and adjust a plan with high degree of independence.

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.