SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.
RESPONSIBILITIES:
- Oversees the accuracy of menus across various service formats
- Establishes and enforces standards for hospitality operations
- Monitors the quality and consistency of food products in all service locations
- Maintains clean and safe workstations throughout the operation
- Trains staff on customer service, allergen awareness, and nutritional knowledge
- Ensures that proper food safety practices are followed by staff and management
- Coordinates and improves time management for the team
- Monitors the financial activities of hospitality operations
- Develops and maintains training materials for both in-person and online formats
- Manages performance evaluations for hospitality staff
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 7+ years Leadership Experience
- 10+ years of food handlers experience
PREFERRED SKILLS AND EXPERIENCE:
- Possess or be able to obtain a managerial-level food safety certification
- Advanced understanding of customer service and safe kitchen operations
- Proficient in Microsoft Office and Outlook
- Excellent written and verbal communication skills
- Strong knowledge of food service principles and practices
- In-depth knowledge of food service systems, including ordering and inventory management
- Culinary degree
- Proficient knowledge of human resources management
- Experience with batch cooking or high-volume operations
- Proven leadership experience in managing teams of 10 or more staff members
- Experience in opening new operations and creating operational procedures from the ground up
ADDITIONAL REQUIREMENTS:
- Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
- Able to stand for long periods of time – up to 8 hours a day
- Must be able to work all shifts and available for weekends as needed
- Able to perform frequent bending, stooping, and lifting of objects
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Top Skills
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary.
SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
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