Manager of Growth Strategy

About The Role

Here comes a new challenge for you who is seeking the next leap in your career growth, being our Growth Manager for GoFood! In this role, you will lead problem-solving processes and execute solutions with focus on improving demand and growth metrics for GoFood. Combining business strategy and customer experience & behavior analysis, you will do experiments and campaigns that will encourage our users to experience the product’s core value as quickly as possible which will also improve the product's account spending. In short, you’ll get out of bed every day thinking about new ways to solve exciting problems and grow the business, how cool is that!

What You Will Do

• Lead and Discover growth opportunities to grow and retain GoFood user base by running data analysis from Gojek’s vast data resources including business data, transaction data, customer activity within apps and actual customer insights
• Work closely with the Product, Marketing, Sales, Research and Intelligence team to understand about customer pain points and define the solution as well as Data, Ads and Operation teams in the development and implementation of initiatives and strategies
• Prepare reports of key customer metrics analysis as a basis of rationale and recommendations to upper management, including CxOs of Gojek and GoTo Group
• Conduct competitive benchmarking and analysis with local and international counterparts
• Introduce beneficial business changes through well-written strategy document; validate the hypotheses through A/B test or other robust experimentation method
• Operate the product solution and defines the program to achieve business objective by combining multiple initiatives (e.g. promotion program, incentive product, and discovery product).

What You Will Need

• BS/MS in Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience
• Minimum 5 years of working experience in business strategy and planning
• Strong critical thinking, coordination, and stakeholder management skills to drive analysis and cross-collaboration independently
• Data analytics capability with a good knowledge of SQL and experimentation process; High Proficiency in Python and R is a plus
• Strong business acumen with successful experience influencing and leading cross-functional teams
• End to end the problem-solving mindset that can work in increments and exponents
• Radical Candor leadership while also a strong team player; possessing team synergy skills with a high level of enthusiasm in collaborating in a cross-functional team and can also balance attention to detail 

Meet the team that has been instrumental in Gojek's growth! We served more than 200 million transactions every month! Also, we strengthen the business group by having deeper knowledge about what are the best recommendations and promotions that are suitable for the customer's needs. From recommending what is the best meal to cheat your diet at 10 pm or offering the latest promotion near your place, we always seek how to extend the product value through our most up-to-date data and marketing solution.

GoFood Growth pod consists of more than 50 persons that consist of different roles , we seek to improve ourselves by learning from everyone. You will get to meet with almost every team there is in Gojek, from the Product Manager, Data Science, to the Operation team. This team is the melting-pot for the Econ, Marketeers, and the Data geeks. While the script running and the campaign launching, we often kill the time by fooling around by imposing ourselves in Among Us or build an alibi as the "Loyal servant of the Arthur" in Avalon (hey, I'm not the minion guys 😃).

Psst, at the moment we are aiming to upgrade our operation through automation and machine learning. If you are interested in solving business problems through the latest cutting-edge data solution, this is the right place for you!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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