Manager, Global Content Servicing

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
This position supports the delivery of Warner Bros. Discovery Original programming for worldwide studio licensing deals, consisting of both external licensees and intercompany deals for WBDs businesses. This requires technical expertise in digital file production and delivery, enforcing content protection and quality assurance. Global licensing deals involve ongoing content delivery of new deals, global expansion projects, and parity backfill projects. Platforms receiving this content involve EST, SVOD, TVOD, AVOD, FAST, linear networks, airlines, and other forms of consumption. Fulfillment of digital media and related ancillary assets in various foreign languages and technical formats will be a requirement.
As WBD and GCO within that are evolving and converging its operational and technical workflows and capabilities, this will include participating directly in critical WBD-led technology improvement initiatives that will enable simplified operational distribution of this content.
% Time Spent on The Daily

• Ensure the timely creation and delivery of assets to vendors and affiliates for multiple Warner Media businesses.
• Act as the initial point of contact to troubleshoot affiliate and vendor rejections. Work with internal technical and operational teams to resolve.
• Manage incoming alerts from 3rd party vendors and determine escalation paths (as needed) based on the nature of the issue.

Qualifications & Experiences:

• Minimum 5 years' experience managing and supporting file-based workflows within a media organization, post-production facility or equivalent.
• High level knowledge of technical workflows for media encoding, QC, metadata management and distribution.
• Proven high-level knowledge of broadcast material formats (tape/file/audio) duplication, file formats, and component-based media packages.
• Strong business English is necessary. Clear, concise communication both in writing and verbally in English is a pre-requisite. Ability to convey contextually relevant technical concepts to people whose first language is English is critical.
• Hands on experience working with third party vendors for the production and distribution of consumer content.
• Experience with technical and descriptive metadata for large global platforms such as Amazon PV, Netflix, Apple, Google, is ideal. Experience working with globally dispersed teams and timezones is preferred.

Not Required but preferred experience:

• Bachelor's degree
• Experience with Xytech systems is plus
• Experience with analyzing data a plus
• Experience working with globally dispersed team members is ideal

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.