Manager, Delivery Management

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Join Q2 as a Delivery Manager and Lead the Future of Digital Banking Implementation!
At Q2, we're looking for an inspiring and driven Delivery Manager to lead a talented team of Implementation Engineers in delivering cutting-edge solutions for financial institutions. This role goes beyond project management-you'll be a strategic force for quality, efficiency, and innovation. If you're passionate about process improvement, leadership and mentoring, this role offers the chance to make a tangible impact in the fast-evolving fintech landscape. You'll be based out of our Bangalore COE, where you'll play a crucial role in shaping how we deliver exceptional service to our clients.
Key Responsibilities:

• Lead and empower a team of Implementation Engineers to deliver high-quality deliverables using Agile Methodology.
• Build and cultivate high-performance teams that exceed expectations and set new standards.
• Champion quality assurance by setting checkpoints and driving timely, accurate delivery.
• Track and optimize key performance metrics to improve efficiency and outcomes.
• Drive best practices and innovation within the team, implementing automation to enhance processes.
• Collaborate closely with Delivery Managers, Project Managers, Product, Development and IT teams to provide technical support and resources for seamless project execution.
• Engage with stakeholders across Q2 to ensure alignment and success of team goals.
• Analyse project metrics and lead initiatives aligned with Q2's strategic direction.
• Ensure all security, availability, confidentiality, and privacy standards are met.

What You'll Bring:

• Typically requires a Bachelor's degree in Computer Science and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• Typically requires 1-2 years managing and developing employees.
• Strong knowledge of MS SQL, DB Design, and TSQL query language related to enterprise software configuration, installation, and debugging.
• Proven experience building, mentoring and motivating high-performance teams.
• Excellent written and oral communication skills with the ability to interface effectively at all levels.
• A calm, diplomatic approach to problem-solving, especially under pressure.
• Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment.
• Familiarity with enterprise software deployment architecture and Agile methodologies.
• Background in Financial Services and enterprise software is a plus.
• A knack for identifying and implementing automation solutions to drive efficiency.

If you're excited about leading a team in a high-impact role, innovating processes and contributing to Q2's mission of empowering financial institutions, we'd love to hear from you!
This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.