If you are looking to excel and make a difference, take a closer look at us…
We are seeking talents who have a strong background in cards process improvements for this role.
Your Roles & Responsibilities:
- Perform evaluate on current business practices and processes with an aim to improve productivity and sustain business grow by simplify and digitalize processes & policies to be aligned with the bank vision “Digital at the core”.
- Facilitate process improvement and assist business owners in improving existing process performance through analysis and customer experience input
- Drive process re-engineering / new initiatives with relevant stakeholders to achieve project objective – efficiency level (TAT), cost savings, control effectiveness, process sustainability, improve customer experience, compliance with internal & external regulations & policies and support business goals.
- Strong analytical and product management such as thorough understanding of business needs and translate them into business enablers to increase revenue / reduce cost of operations.
- Identify process improvement opportunities, define improvement requirements and act as a liaison between the business and project management team related to the changes/enhancement.
- Other responsibilities include
- Gathering information from customer and stakeholders in addition to the statistical data to ensure that any strategies implemented are feasible
- Coordinate with relevant stakeholders to perform prior and post implementation analyse, performance and results benchmark to update management.
- Provide guidance or training to operation units and front liners on the new processes / initiatives.
- Provides direction and lead the project team to succeed in the team’s initiatives
- Obtain buy-ins, influence & motivate stakeholders to execute initiatives on a timely manner
- Where relevant, initiate QAT and drive project teams to meet business objectives & timelines
Who are we looking out for:
- Candidate must possess at least a Diploma or Degree in Business, IT, Administration, Management or equivalent
- Min 5 years of working experience in banking / IT / Fintech industry with experience in business, banking system and processes.
- Good inter-personal and communication skills
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
What We Do
At Floor & Decor, we don't just sell flooring; we create endless possibilities. Redefining the retail experience since 2000, we are constantly in build mode, just like our customers. Joining F&D means moving fast, being part of decisions, and getting support at every turn.
Why Work With Us
We are builders, both of dream spaces and careers. You aren't just a number at a store selling some of everything -- you're a valued associate receiving customized training plans and endless career possibilities at a store focused on doing one thing better than anyone else.
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