About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
The Training and Enablement Manager role is responsible for developing and maintaining training programs for employees, customers, and partners. This includes creating onboarding materials, product enablement resources, and customer training curricula. The role also works with cross-functional teams to ensure that training materials are up-to-date and aligned with product changes.
Responsibilities
- Lead and mentor a team of learning professionals, fostering a collaborative and supportive environment.
- Oversee a range of training programs, including employee onboarding, product enablement, customer training, and partner training.
- Create and maintain internal onboarding materials, including presentations, guides, videos, documentation, and e-learning modules.
- Collaborate with cross-functional teams to stay informed about product changes and training requirements.
- Develop and maintain scalable training processes and resources for both UJET's and Google's CCaaS customer base.
- Conduct customer training kickoff calls and work with stakeholders to create customized training plans.
- Partner with the technical documentation team to incorporate training content into the Support Center.
- Create training resources, including documentation, e-learning, videos, and curricula, to support internal teams.
- Manage the development of e-learning content for strategic partners, ensuring high-quality and effective training materials.
Requirements
- 5+ years experience developing training content within an LMS (Learning Management System)
- Over 2 years of experience managing a department or team
- Excellent communication skills – written, verbal, presentation, and interpersonal
- Familiarity with key tools like Camtasia, Audiate, Wellsaid, 360learning, Atlassian (JIRA, Confluence, and Trello), Canva, Google Suite, Vimeo, and Salesforce
- Excellent project management skills for the purpose of prioritizing multiple training curriculums that are necessary for effective self-paced learning by customers, partners, and internal staff.
- Proven expertise in curriculum development, designing effective and engaging learning paths tailored to different learning styles and objectives for both internal teams and customers.
- Knowledge of adult learning principles, ensuring that training content is designed to be both engaging and effective, fostering retention and practical application of the material.
- Call center or technical support experience a plus
- Business travel not expected, except for occasional team building opportunities
- Bachelor’s Degree from an accredited college or university
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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