Manager Coupon and Loyalty Operations

Posted 4 Hours Ago
Be an Early Applicant
Scarborough, ME
Senior level
AdTech • eCommerce • Food • Marketing Tech • Retail
We provide cutting-edge, seamless omnichannel experiences for customers—no matter when, where or how they choose to shop
The Role
Oversee promotional offer delivery and POS solutions, ensuring proper marketing integration and accuracy. Manage external partners and enhance delivery processes.
Summary Generated by Built In

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Offer Delivery (5157849)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
Oversee offer delivery and promotion point-of-sale solutions to ensure those solutions deliver on the overall business initiatives. Oversee a team of associates delivering all promotional offers for multiple brands to ensure marketing promotions are keyed/updated properly into the offer delivery system so that they deliver a great customer experience.
Duties & Responsibilities:

  • Advise internal business groups on offer types and potential offer formats to be sold to CPGs.
  • Drive vendor enhancements and capabilities conversations to support all marketing brand offer needs and requirements
  • Oversee external business partner efforts regarding offer creation, submission, and reporting, as well as partnerships with IT to facilitate external connectivity for offer delivery engines and POS integrations.
  • Oversee a team of specialists and coordinators with scheduling and delivery of offer entry, peer review, and deployment.
  • Initiate and coordinate large scale projects working with internal and external resources to improve offer delivery accuracy and efficiency
  • Oversee data validation and user acceptance testing for any enhancements to the existing offer delivery system or modifications to external systems that integrate with offer delivery system.
  • Act as a liaison to retail for the technical POS support for marketing programs and responsive to the Voice of Retail.
  • Partner with customer facing application product owners, and solutions manager, to understand changes to banner offer structures, and impact to customer applications.
  • Partner with key stakeholders to create, edit and certify marketing requirements documentation for IT to ensure developed solution within the offer delivery system meets business needs.
  • Coordinating with end user, data warehousing, and analytics partners to ensure that Copient offer criteria and schematics meet expectations based on architecture require
  • Additional job duties may be assigned as needed to meet the needs of the business and support our Values.


Qualification:

  • Bachelor's Degree in Marketing, Business, or IT Systems or equivalent combination of education and relevant work experience
  • Minimum 7 years experience in POS systems and database maintenance including:
    • 5 + years of experience using a marketing offer delivery engine (copient)
    • In-depth experience using industry standard ""Point of Sale"" software suites (e.g. NCR)


Preferred Qualifications:

  • High level understanding of RDBMs
  • Excellent knowledge of Microsoft Office software suite
  • Basic understanding of Application I


At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 427490_external_USA-ME-Scarborough

Top Skills

Marketing Offer Delivery Engines
MS Office
Point Of Sale Software
Rdbms
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The Company
HQ: Chicago, IL
10,000 Employees
Hybrid Workplace
Year Founded: 2018

What We Do

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies.

As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.

Why Work With Us

We love fresh perspectives, not just fresh produce. We believe that a diverse workplace fosters creativity, accelerates innovation, and helps us create an even better product. At PDL, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.

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Ahold Delhaize USA Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
HQChicago, IL
Carlisle, PA
Landover, MD
Mauldin, SC
Quincy, MA
Salisbury, NC
Scarborough, ME
Learn more

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