Manager, Community Engagement

What We Do 

Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations. 

Position Overview 

We are seeking a dynamic and experienced Community Engagement Lead to engage local healthcare providers, community organizations, and patient advocacy groups across Cape Breton and beyond. The ideal candidate will have a senior pharmaceutical sales background and be accustomed to working directly with physicians to review patient eligibility for clinical trials and new treatments. This role will require a strong sales-driven mindset to meet monthly referral targets, as well as the ability to manage relationships, plan local events, and travel extensively across Cape Breton and the mainland. 

The Manager, Community Engagement will play a pivotal role in ensuring equitable access to clinical trials, increasing enrollment, and educating the local community on research opportunities. This is an exciting opportunity for someone passionate about improving the future of medicine for Cape Bretoners, specifically through better representation of Nova Scotians in clinical trial participation. By increasing participation in clinical trials, you will help pave the way for advancements in treatment options that reflect the diverse needs of our communities.   

What You'll Be Working On 

Duties include but not limited to: 

Provider Engagement and Referral Management:  

• Build and maintain relationships with local healthcare providers and their staff

• Engage physicians to drive patient referrals and ensure eligibility for clinical trials

• Review EMRs to identify potential clinical trial candidates 

Community Outreach and Education: 

• Act as a liaison between the research site and local community organizations, advocacy groups, and stakeholders

• Plan and execute educational events (in-person and virtual) to raise awareness of clinical trial opportunities and promote equity in participation

• Develop awareness campaigns to overcome misconceptions and encourage community involvement

Sales and Referral Target Achievement: 

• Utilize a sales-driven approach to meet or exceed monthly referral targets

• Track and report on referral metrics and work to optimize outreach strategies to maximize trial enrollment

Team Leadership and Management:

• Lead and manage a small team (as the program grows) to support community engagement efforts

• Collaborate and support team members to ensure cohesive execution of strategies

Meetings and Reporting:

• Participate in weekly meetings with the Country Manager and Site Manager to set and review referral targets and progress

• Provide detailed updates on activity, achievements, challenges, and strategies for continued growth

Travel and Relationship Building:

• Travel extensively across Cape Breton and onto the mainland to build and maintain relationships with healthcare providers and community leaders

• Attend local events and conferences to increase awareness and engagement in clinical trial participation

Scope of Role:

• Autonomy of Role: ​Work is performed under limited supervision​ 
• Number of Direct Reports: 1 to start 
• Role(s) Managing: Lead providing management of a similar role in other communities.

Physical Requirements:

• Walking 20%
• Standing 20%
• Sitting 20%
• Lifting 10% (limited materials such as tabling items, materials into physicians offices, etc.)
• Driving 30%

Travel Requirements:

• This role requires up to 50% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives
• Type of travel required: ​Regional (within 100 miles)​ 

What You Bring (Knowledge, Skills, and Abilities):

• Senior-level experience in pharmaceutical sales (or similar), with a proven track record of success working directly with physicians and healthcare providers preferred
• Experience in reviewing patient eligibility for new treatments and clinical trials and with common EMR’s in Canada (ex ACCURO). 
• Strong sales mindset, with a history of meeting or exceeding targets and objectives
• Ability to work independently and manage multiple stakeholders effectively
• Experience in event planning and executing outreach campaigns
• Excellent communication and interpersonal skills, with the ability to engage and educate diverse audiences 
• Proficiency on collaborating with multi-functional teams through software, such as SalesForce, Slack, Microsoft Office, CTMS, and more
• Strong sales mindset, with a history of meeting or exceeding targets and objectives
• Comfortable with significant travel across Cape Breton and onto the mainland
• Proficiency in using EMRs to identify potential clinical trial candidates

Certifications/Licenses, Education, and Experience:

• A relevant diploma or degree in healthcare, life sciences, business, or a related field
• Experience working in clinical settings, including familiarity with clinical trials, healthcare provider interactions, and patient eligibility assessments
• Senior-level experience in pharmaceutical sales (or equivalent), with a proven track record of success working directly with physicians and healthcare providers

Benefits:

• 6 weeks paid vacation annually  
• Access to group health benefits plan for self and dependents  
• Voluntary group RRSP retirement plan with matched contributions

Diversity & Inclusion 

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.  

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the 

physicians and caring for patients. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Care Access is unable to sponsor work visas at this time.