Manager, Client Success

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Manager of Client Success is a trusted advisor to our clients and is an essential part of the Global Client Team within the Capital Formation Group of the TMX Group. The Manager supports TSX and TSXV listed issuers with their ongoing needs and often acts as a first point of contact for issuer support. 

Reporting to the Managing Director of TSX and TSXV Company Services, the manager will lead all aspects in supporting the relationships with TSX and TSXV listed issuers and delivering business solutions and resources to support their ongoing success. The role will assist in driving strategies that improve the listing experience and increase issuer retention.

Key Accountabilities:

• Conduct presentations, webinars, and demonstrations of TSX and Partner products and services

• Respond to telephone and email inquiries from issuers

• As a trusted capital markets advisor: update and maintain issuer education presentations and provide 1 on 1 advisory to issuers on key capital markets topics

• Host client events and support client engagements

• Achieve activity metrics and CRM data input requirements and provide data insights and analytics

• Participation and partnership in Enterprise-wide initiatives

• Work collaboratively within the Global Client Team to support the Company Services and Business Development teams, while also collaborating with other Capital Formation teams such as TSX and TSXV Listings, and Marketing

• Maintain and build an active network within the mining, financial and legal advisory community

Must haves:

• Post-secondary education: preferably a Bachelor of Commerce or Economics degree
• Strong client focus and communication/presentation skills
• 7+ years of capital markets experience, preferably Investor Relations
• Public company experience
• Investor Relations experience

Nice to haves:

• CFA, MBA, CPIR

Note: The position will be based out of the Vancouver office 4 days per week; 1 day remote.

Please note that the Salary Range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Salary Range - $100,000 - $110,000 per year

Grade 6

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.