Flatiron School’s Enterprise team is seeking a Manager, Client Success to join our growing team!
Founded in 2012, Flatiron School is an education leader in data science, software engineering, cybersecurity, and product design, empowering individuals to transform their careers and break into tech’s most in-demand fields. At Flatiron School Enterprise, we partner with the world’s leading companies and universities, as well as government programs, to build high-impact learning experiences, creating teams that adapt even faster than the world around them.
The role will oversee Flatiron School’s active and new partnerships with Enterprise customers as well as own the ongoing relationship with key client stakeholders. This role will also be responsible for managing work-streams across internal cross-functional teams to ensure the successful execution of Enterprise engagements. This individual will be the first point-of-contact for all internal and external matters related to active and new Enterprise partners and will be responsible for supporting continued partnership growth.
Responsibilities:
- Oversee successful delivery of Enterprise engagements.
- Manage all cross-functional work-streams, build and maintain project plans (internal and external) to achieve engagement objectives.
- Build and maintain strong relationships with key partner stakeholders.
- Clearly communicate progress of Enterprise engagements to internal stakeholders, and external clients through performance reports and business reviews
- Serve as the primary point of contact for all customer questions or escalations (internal and external).
- Build and maintain key program materials for each Enterprise engagement.
- Identify and implement opportunities for operational efficiency and process improvements.
Qualifications:
- Minimum 5 years work experience and 2-3 years client management experience
- Exceptional project management skills and the ability to manage cross-functionally
- Excited about the opportunity to build and run new processes on a small, fast paced team
- A team player – demonstrates a ‘no task too small’ mentality, wearer of many hats, and willingness to do whatever it takes to deliver an excellent learner and client experience
- Strong interpersonal skills, high EQ, and the ability to build strong relationships with a wide variety of internal and external stakeholders
- Tenacious and flexible and can pursue the goal in front of them, pivoting quickly as needed
- Good judgment – contextualizes decisions using frameworks, precedents, and goals, and determines the most appropriate path forward based on this information
- Bias for action – analyzes what works and what doesn't and takes action based on findings
- Excellent written and verbal communication skills
- Excellent organizational skills and attention to detail
- Experience utilizing the full Google Workspace suite
Expected Compensation:
- $85K-$105K
For Colorado Residents: Application Deadline: We expect this position to be filled by 03/14/2025
About Flatiron School
As a leader in the tech industry, Flatiron School believes that education is the best investment you can make in your future. We’re committed to helping change lives and the world for the better. Our courses provide an immersive, outcomes-driven curriculum for students looking to launch a career in Software Engineering, Cybersecurity, Data Science, or Product Design. Courses are offered both online and in-person on campuses across the country. Flatiron School is frequently ranked as a top coding bootcamp by industry publications. In addition to student programs, we also offer targeted education solutions for organizations.
Equal Employment Opportunity Commitment
Flatiron School provides equal employment opportunity (“EEO”) to all persons without regard to race, color, religion, age, gender, pregnancy, sexual orientation, gender identity and expression, national origin, disability, marital status, citizenship status, veteran status, relationship or association with a protected veteran, military status or any other legally protected characteristic. This includes recruiting, hiring, working conditions, benefits, and other employment matters such as pay, promotion, demotion, transfer, termination, and reduction in force. It is the policy of Flatiron School to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms and conditions of employment or potential employment. All employment decisions shall be consistent with the principle of equal employment opportunity.
Flatiron School values and encourages diversity and solicits applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state or local law. Flatiron School is committed to working with people from all walks of life. If you require a reasonable accommodation in any part of the employment process, please contact [email protected]
Top Skills
What We Do
Flatiron School trains passionate, creative people so they can launch a new career in code, data science, or cybersecurity. It’s our goal to show students that programming is more than the mechanics of writing code or a route to a fulfilling career. It’s a collaborative endeavor that can help them find work they love.
 (1).png)
