Manager, Client Services

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business growth. Their strong leadership skills, excellent communication, and ability to build and maintain relationships will be crucial in delivering high-quality client service and achieving our organizational goals. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For External Candidates:

Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Berwyn, PA,..

For Internal Candidates:

All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.

In this role, you’ll get to:

• Actively manage team members to ensure an unparalleled advisor experience

• Measure, document, and report performance metrics at the team and individual level

• Provide leadership and mentoring to team members by ensuring accountability, continued training and professional development

• Analyze team servicing effectiveness and efficiency to make recommendations for continued improvements

• Ongoing coaching and review of team members performance

• Interact with advisors/clients to resolve servicing concerns, proactively strengthen servicing relationships with our advisors to help them grow their business and serve their clients

• Interact and partner effectively to coordinate business activities across departments including sales, operations, product, and development

• Manage vendor relationships to ensure accuracy and ease of use for Orion and its clients

• Ensure execution of all industry and Orion specific compliance requirements across the team

• Monitor client NPS scores, analyze feedback, and implement improvement initiatives to enhance the overall advisor and client experience.

• Stay updated with industry trends, emerging technologies, and best practices in client services to drive innovation and continuous improvement

We’re looking for talent who:

• Possess strong knowledge of financial services industry and Orion processes

• Works with a sense of urgency to meet deadlines and address competing priorities

• Has excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with your team, clients, and internal stakeholders

• Possess a proven track record in client relationship management, with a focus on delivering exceptional customer service and driving client satisfaction

• Has a high level of professionalism, integrity, and ethical conduct, with a commitment to delivering exceptional service and maintaining client confidentiality

• Possess a minimum of a Bachelor's degree in business administration or related field

• Has a minimum of 3 years experience of progressive experience client-facing roles at a high level

• Obtain Orion Industry Certification

• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

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Salary Range:

$76,656.00 - $115,744.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

As One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA – we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion’s success and powers success for our clients and everyone at Orion.