At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Ensure performance and development plans are in place for all direct report employees
- Participate in Talent Pool Assessments
Qualifications:
- Minimum 5-7 years of Auto Claim experience
- Minimum 3 years of management experience
- Enrolled in, or completion of, CIP designation
- Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- An in-depth understanding and working knowledge of Claims Best Practices
- Advanced MS Office knowledge, especially in Excel and Tableau
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
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Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
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What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities
