Manager, B2B Partnerships

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Manager – B2B Partnerships

POSITION LOCATIONS

NYC (Hybrid) Preferred

Richmond (Hybrid)

In-Office Work will be required as well as occasional travel.

YOUR ROLE

The B2B Partnerships Manager is the face of CareScout to our valued referral Partners. You will be responsible for managing relationships and overseeing solution implementation. The B2B Partnerships Manager listens to what a Partner values, applies technical, operational, and product expertise to the unique situation, and confidently solves problems when gaps arise in the model. You will be heavily involved in the cultivation, launch and ongoing management of our key B2B relationships as we seek to provide better care to aging adults and their caregiving network. As such, the B2B Partnerships Manager is a highly organized communicator, both verbally and in written form. The role requires the ability to think strategically and to focus on tactical details. You will be a great collaborator with dynamic cross-functional teams including sales, marketing, design, engineering, data science, and operations. Your success will result in Partner satisfaction and retention, and growth opportunities for CareScout.

Critical to the role is to ensure that B2B Partners have a seamless experience from the point of sale through to full adoption. You will perform the following key activities: managing Partner relationships, representing CareScout and CareScout’s products, leading Partner calls, managing the onboarding of a Partner, confidently presenting to internal leadership or Partner stakeholders, managing timelines and program tracking, creating and tracking KPI’s, reporting and program insights.

As a team member, you will be interacting with dynamic people from across CareScout. You will be required to be collaborative, decisive, and someone people look forward to working with. You have the temperament to think through the tradeoffs between the needs of the Partner and internal priorities. You are an “athlete” across the organization and can work independently to make things happen.

What you will be doing

• Help develop and/or refine the business case and go-to-market plans

• Support Sales in cultivating and signing Partners by providing expertise on the potential value and launch models, as well as ensuring a smooth handover

• Oversee multiple medium-sized Partners or 1-2 large-sized Partners

• Leverage product, ops, and tech expertise to design an operational model to meet Partner’s need

• Manage the implementation process for Partners, including scoping, planning, executing, monitoring, and closing relationships (if necessary).

• Serve as the primary point of contact for Partners throughout the implementation, maintaining regular communication to ensure project milestones are met and addressing any concerns or issues that arise.

• Collaborate with our product and engineering teams to ensure that any technical requirements are met during the implementation process.

• Develop and maintain project documentation and provide regular status updates to internal stakeholders and Partners.

• Provide training and support to Partners during the onboarding process and throughout.

• Work with Marketing to develop and support Partners in co-creating and providing collateral for requisite campaigns to end customers

• Continuously evaluate and improve the implementation process to ensure efficiency and effectiveness.

• Present to internal leadership or Partner groups

What You Bring

• Bachelor's degree in a related field.

• 5+ years of experience in product implementation, Partnership management, project management, or related roles.

• Excellent presentation, communication, and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.

• Strong organizational and project management skills with the ability to prioritize and manage multiple projects simultaneously.

• Attention to detail and ability to problem-solve in a fast-paced environment.

• Ability to travel, when necessary, expected 10% of time

• Ability to work independently and as part of a team.

• Experience working B2B, with employer or broker agent experience

• Experience working for platform technology companies as a plus

Employee Benefits & Well-Being

CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long-Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services