Manager, Ad Ops (Technical Account Manager)

The Manager, Ad Ops (Technical Account Manager) will play a critical role in supporting the sales and account management efforts for Xsolla’s Ads and product clients. This position focuses on onboarding new clients, managing integrations, ensuring smooth operations, and driving campaign optimization. Working closely with the Head of Publisher Relations, this role will bridge technical and operational expertise to maximize client satisfaction and revenue growth.

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. 

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

RESPONSIBILITIES

• Oversee the onboarding process for new Ads and product clients, ensuring seamless integration into the Xsolla platform.
• Collaborate with technical teams to ensure successful implementation and launch of advertising campaigns.
• Serve as the primary point of contact during the integration phase, addressing client queries and providing guidance.
• Perform analysis on complex data sets to create actionable insights that maximize revenue opportunities for advertising partners.
• Monitor and optimize active campaigns to ensure they meet client objectives and deliver optimal results.
• Use internal BI tools and other analytics platforms to drive business and process improvements.
• Lead troubleshooting efforts for technical and campaign-related issues, working with both internal and external stakeholders to resolve problems efficiently.
• Communicate issues and solutions clearly to clients while maintaining a high level of customer service.
• Provide proactive recommendations and technical guidance to advertisers to enhance campaign performance.
• Develop a deep understanding of Xsolla’s Ads products and account management operations.
• Act as an expert resource for internal teams and clients, ensuring that all stakeholders are informed about platform capabilities and best practices.
• Partner closely with the Head of Publisher Relations and sales teams to support client expansion and retention efforts.

REQUIREMENTS

• 4+ years of experience in ad operations, technical account management, or a related field within the gaming, tech, or SaaS industries.
• Strong technical aptitude with experience in integrations, campaign management, and troubleshooting.
• Proficiency in analyzing data sets to derive actionable insights and recommendations.
• Familiarity with BI tools and reporting platforms.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with clients.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field; equivalent experience is acceptable.

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:

For the Manager, Ad Ops role, we will conduct a background check that may include the following:

Criminal history check

Employment verification

Education verification

Credit history check

Professional license verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities:

Working with vulnerable populations

Handling sensitive financial information/managing budgets/accessing funds

Accessing confidential company data

Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].