Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

1. Overview
• This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard’s business relationship with assigned customers.
• The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
• The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
• Take primary responsibility for managing the relationship and profitability of assigned customers.
• Lead all account management and business development activities for your customer set.
• Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
• Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
• Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
• Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
• Oversee all administrative and operational issues related to your target customers.
• Manage and develop new and existing products, programs, and services as needed.
• Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
• Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
• At least 10 years of experience in Business Development, Account Management, or Product Management.
• Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
• Previous experience in the payments or banking domain is preferred.
• Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
• Self-driven, organized, and proactive with a strong focus on results.
• Analytical, data-driven mindset with logical and structured thinking.
• Entrepreneurial and commercially focused with a keen sense of business opportunities.
• Strong influencing and negotiation skills.
• Exceptional relationship-building, communication, presentation, and marketing skills.
• Able to work effectively in a highly collaborative, lean team environment.
Preferred Qualifications:
• A Bachelor’s degree in Business, Economics, or a related field is highly preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.