Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Manager – Account Management role in the Public Sector team is a critical role in managing and supporting Mastercard's public bank clients (issuers and acquirers).
• Responsible for setting sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth
• Lead and manage existing customer relationships, and work to identify opportunities and customer needs
• Deliver customized solutions and comprehensive support to a group of accounts
• Responsible for pipeline management at the account level
Responsibilities
• Manage and execute on your account plans to ensure business and financial objectives are achieved
• Track business performance vs. budget including managing bottom-up planning, opportunities and risks, monthly tracking and reporting.
• Build and maintain strong, client relationships and governance across all levels.
• Account Management: Own the relationships and P&L for a select group of clients (issuers and acquirers). Manage contractual responsibilities for your accounts.
• Business Development: Identify new revenue opportunities and support clients in growing their business. Work closely with senior account team members to develop sales strategies for Mastercard products and services to add value to the clients.
• Oversee and liase with key internal cross-functional teams to ensure key business outcomes and project delivery. This includes holding internal teams to account to maintain superior customer service levels and operational excellence.
• Helps in complex customer support situations and orchestrating between internal teams and customers
• Project and Process Management: follow established standards and procedures for account planning, tracking of accounts performance and client engagement.
All About You
• Bachelor’s degree required.
• Proficiency in English, both written and spoken
• Experience in the payments industry (acquiring, issuance, etc.) is desired.
• Proven work experience as an Account Lead, Key Account Manager or relevant role.
• A self-motivated individual who is willing to learn new technologies and techniques in order to keep Mastercard operating ahead of the competition.
• Strong interpersonal and communication skills – ability to build strong working relationships and influence key stakeholders at all levels of an organization, including c-suite executives
• Ability to develop trust and credibility with peers, internal and external stakeholders
• Experience executing and managing sales pipeline and go to market strategies
• Results-oriented and customer-focused
• Strong problem solving and analytical skills
• Ability to prioritize multiple responsibilities and Customer deliverables
• Confident, proactive personality with demonstrated persistence in resolving issues
• Excellent strategic thinking and a proven track record of identifying opportunities that increase revenue.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.