Manager 2, Technical Enablement Management

Posted Yesterday
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Dublin
Hybrid
Mid level
Artificial Intelligence • Cloud • Software • Cybersecurity
We are building the monitoring and security platform for developers, IT ops teams and business users in the cloud age.
The Role
The Technical Enablement Manager leads a team of TEMs, providing customer training on Datadog products, enhancing customer success, and driving technical adoption.
Summary Generated by Built In

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.

What You’ll Do:

  • Manage, develop, and mentor a fast-paced team of TEMs with a Player / Coach approach
  • Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
  • Oversee successful onboarding, development and education of new and existing TEMs
  • Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
  • Work with sales and customer success teams to understand a customer’s IT Operations environment to provide recommendations that will maximize Datadog’s value.
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously iterate on best practices for technical product adoption and customer success

Who You Are:

  • Someone with a history of learning new skills 
  • Passionate about people management and/or mentorship with previous experience leading a team
  • A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between 
  • Experienced with AWS, Azure or GCP
  • Experience planning for and providing training in a professional setting
  • Able to sit up to 4 hours, traveling to and from client sites; 
  • Able to travel via auto, train or air up to 30% of the time

Bonus Points: 

  • Previous experience working as a technical trainer supporting mid-market and/or Enterprise customers in the cloud space
  • You have experience using Datadog and/or other cloud monitoring tools.
  • Hands on experience with the following types of technologies:
    • Scripting languages like Python, Javascript, Ruby, etc.
    • Configuration management tools like Chef or Puppet
    • CI/CD tools, such as Jenkins, Gitlab etc.
    • Containerization tools e.g. Docker, Kubernetes, etc 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

 

#LI-Remote This is a remote position

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

Top Skills

AWS
Azure
Chef
Docker
GCP
Gitlab
JavaScript
Jenkins
Kubernetes
Puppet
Python
Ruby

What the Team is Saying

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Josh
Darcy
Mia
Mike
LJ
Stephanie
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The Company
HQ: New York, NY
5,000 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

Why Work With Us

At Datadog, we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems, innovate pragmatically, and grow together. We promote from within, provide mentorship and opportunities for career development, and support our colleagues in the process. Best of all? We truly love what we do.

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Datadog Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.

Typical time on-site: 3 days a week
HQNew York, NY
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Denver, CO
Dublin, IE
Hanyang, KR
Lisbon, PT
Madrid, ES
Paris, FR
San Francisco, CA
Tokyo, JP
Learn more

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