Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
Primary Responsibilities:
- Oversee a fleet of 250-300+ drivers and provide after-hours service
- Proficient in basic AS400 dispatch functions
- Maintain a driver-friendly attitude
- Answer calls and keep Qualcomm messages updated within 15 minutes to promptly address driver needs
- Communicate effectively with Dispatch Managers and Team Leads through shift change reports and individual emails
- Keep PTAs (Planned Time at Appointment) updated and collaborate with the track and plan team to ensure efficient freight service and fleet movement
- Report to Dispatch Manager Team Lead and Extended Operations Supervisor
Skills and Qualifications:
- Strong problem-solving abilities
- Service-driven mindset
- Ability to multitask efficiently in a fast-paced environment
- Excellent organizational skills
- Proficiency in typing and data entry
- Familiarity with Microsoft Outlook, Excel, and AS400
- Attention to detail and accuracy
- Independence and self-motivation
- Analytical skills and results-driven approach
- Effective communication skills, both written and verbal
- Ability to collaborate across departments
- Information gathering and monitoring skills
- Adaptability to changing situations
Experience:
- High School Diploma required
- Associate degree preferred but not mandatory
- Previous experience as an office assistant or in customer service is advantageous
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon_ employment, employees may be required to have their picture taken.
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
Top Skills
What We Do
Western Express, Inc. is an asset-based truckload carrier headquartered in Nashville, TN with terminals and facilities throughout the United States. Our company was founded in 1991 by Wayne and Donna Wise. After the passing of Wayne Wise in 2010, the future of the company was placed in the hands of the existing management team. In 2019, Western Express was able to provide the opportunity for the Wise family to redeem most of their shares. They will maintain a minority shareholder position. The current management team now owns the majority interest.
Western Express has grown to become a large tier industry truckload carrier running one of the newest fleets in the industry. Our fleet of over 2800 power units and over 6500 trailers are 100% GPS trackable. We are a service focused company.
The following Corporate Core Values were adopted in 2019:
Be Driver Friendly
Be Safe
Think Big
Do More with Less
Have Fun
Expect Excellence
Stay Fit
Take Care of Each Other
Be Humble, Hungry, & Hardworking
Serving the needs of our customers by providing innovative transportation solutions that exceed their needs, while maintaining a profitable business and providing an environment to allow professional and personal growth for our associates are our goals.
We strive to do all within our power to keep our associates, our customers, and the public safe. Our company is fully EDI capable and offers web-based viewing of invoice and proof of delivery documentation. We utilize our resources to invest in our community. And, we like to have fun