Major Incident Manager

Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.

Currently, we are looking for a Global Cloud Operations Center Major Incident Manager to join our team in Poland. 

Your daily responsibilities:

• Serve as the primary point of contact during major incidents, ensuring timely and clear communication
• Identification and assessment of major incidents within a cloud environment
• Conduct initial analysis to determine potential root causes using monitoring tools and logs
• Assess the impact of incidents on business operations, users, and services
• Develop and implement a communication plan, providing regular updates to stakeholders
• Manage the escalation process, involving appropriate technical teams and management
• Coordinate with third-party vendors or cloud service providers when necessary
• Oversee the execution of the resolution plan, ensuring that all resources are effectively utilized
• Implement workarounds if needed and monitor the progress towards full resolution
• Document the incident, including the cause, resolution steps, and lessons learned
• Schedule and lead post-incident reviews to identify improvement opportunities
• Contribute to refining the incident management process based on feedback and analysis
• Stay updated on best practices in cloud incident management and incorporate them into the process
• Contribution to GCOC development and continuous improvement by sharing practices and technical knowledge
• 24/7 shift pattern support

Your key skills:

• Has excellent verbal and written communication skills both with technical and non-technical stakeholders
• Excellent analytical skills to diagnose and help resolving complex incidents
• Is self-driven and able to work with no/limited supervision
• Has Strong attention to detail
• Has strong analytical and problem-solving skills
• Able to work under the time pressure
• Fluent communication skills in English and Polish

Skills we'd consider a plus:

• Project management and planning skills
• Main cloud hyperscalers technologies knowledge
• Previous experience in Major Incident Management role
• ITIL v4 certification

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

What we offer:

• Individual training budget and exam fees for certifications
• Flexible working hours and remote working model
• Laptop and equipment of your choice
• Local package such as private health care, life insurance, MyBenefit cafeteria system
• Workcation possibilities within selected locations

Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in Poland.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services and training. It’s a recognised cloud-native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value.
Nordcloud is triple-certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.
Our clients benefit from multi-cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.
Learn more at www.nordcloud.com

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

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