[MA] Customer Program Manager

Posted 2 Days Ago
Be an Early Applicant
Yokohama, Kanagawa
Mid level
Internet of Things
The Role
The Customer Program Manager will lead projects with OES customers, focusing on meeting profitability targets and ensuring customer satisfaction. The role involves defining KPIs, maintaining customer relationships, and managing cross-functional teams effectively.
Summary Generated by Built In

Company Description

Within Mobility Aftermarket, Automotive Service Solutions offers to our OE customers both customized and standard products and services, from diagnostic to repair and customer support. We are a forward-thinking unit dedicated to delivering great solutions to our clients. Our collaborative culture fosters growth, creativity, and a commitment to success.

Job Description

We are looking for a dynamic Program Manager for our OES customers to lead our projects, ensure customer satisfaction, and build strong customer relationships while meeting profitability targets. If you thrive in a fast-paced environment and have a knack for driving cross-functional teams to success, we want to hear from you!

Key Responsibilities:

  • Ensure customer expectations and profitability targets are met.
  • Own program success by defining and monitoring KPIs (service level, budget, profitability).
  • Build and maintain strong customer relationships as the primary contact for program-related topics.
  • Identify and resolve conflicts proactively.
  • Lead cross-functional teams and manage program changes.

Qualifications

  • 3+ years in a customer-facing project, program, or sales role.
  • Strong project management skills.
  • Fluent in both English and *Japanese, spoken, read and written. *Minimum N2 certificate is required
  • Bachelor’s degree or higher; technical affinity is a plus.
  • Self-driven, resilient, and able to motivate cross-functional teams.
  • Open to international collaboration and travel (1-2 times a year).

Additional Information

CV submission both for Japanese and English is required for the application. We cannot invite you interview without the attachment.

The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

Similar Companies Hiring

Optimum Thumbnail
Software • Retail • Mobile • Marketing Tech • Internet of Things • Digital Media • AdTech
Long Island City, NY
9000 Employees
Halter Thumbnail
Software • Machine Learning • Internet of Things • Hardware • Greentech • Business Intelligence • Agriculture
Auckland City, NZ
150 Employees
HERE Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account