Loyalty Lead

Job Description

Are you passionate about creating extraordinary customer experiences and driving brand advocacy? Do you thrive in a fast-paced, cross-functional environment where your ideas can make a real impact? We’re looking for a Loyalty Lead to join our team and play a pivotal role in shaping the future of our loyalty program. 

At & Other Stories, we are committed to building strong and meaningful relationships with our customers and providing them with the best possible experience across all touchpoints. As Loyalty Lead, you will have the opportunity to lead and evolve our loyalty program, collaborate across functions, and drive growth and profitability through customer engagement. 

What You Will Do: 

• Drive the strategy, concept, and customer value proposition to align with business goals and meet customer needs. 
• Lead the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer Service. 
• Ensure a consistent, inspiring, and frictionless experience for our customers at every touchpoint. 
• Work closely with our tech teams to implement and test new features, ensuring the program’s tech solution is effective and aligned with business needs. 
• Drive communication initiatives across teams to engage both customers and internal stakeholders. 
• Build strong relationships with stores, driving engagement and supporting training initiatives to ensure store colleagues understand and execute the program effectively. 
• Forge strong collaborations with external partners to introduce new customer value propositions and enhance the program's appeal. 
• Track customer satisfaction, business performance, and competitor trends, and suggest improvements to keep the program fresh and competitive. 
• Lead by example, inspiring teams to use customer insights in decision making and driving initiatives that impact both customer experience and business performance. 

Qualifications

What You Need to Succeed: 

• A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries is essential. Experience in a similar role within the retail industry is highly meritorious. 
• Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration. 
• Being a self-starter who takes ownership of projects and has the courage to drive new ideas forward with enthusiasm and dedication. 
• Sharp analytical skills, capable of interpreting data and transforming it into actionable insights that improve the customer experience and business performance. 
• Experience from working with loyalty platforms, CRM software, and other tech solutions to enhance the program’s performance. 
• Excellence in working with cross functional and clearly communicating ideas, adapting messaging to different audiences. 
• Understanding that business growth and customer satisfaction go hand-in-hand, making decisions based on customer experience and business impact, always looking for opportunities to elevate both. 
• Patience and the ability to focus and prioritize initiatives, understanding that tech dependencies can impact timelines. 
• Experience in requirement specification and testing, ensuring that all aspects of the loyalty program are effectively implemented and tested. 

At & Other Stories, we believe in fostering a culture where everyone is a leader – not just of their own work but of the collective success of the team. As Loyalty Lead, you’ll play a key role in enhancing customer engagement and loyalty and driving the future growth of our brand. You’ll have the opportunity to work with talented individuals across various functions, make meaningful decisions, and see your efforts directly impact the business.

Additional Information

ADDITIONAL INFORMATION 

This is a full time permanent contract based at our Head Office in Kungsholmen, Stockholm. 

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this & Other Stories based colleagues also receive

• 30 days holiday
• We offer a collective agreement which includes pension and life insurance 
• H&M Incentive Program 
• Wellness benefit 3000kr/year 
• Benify Benefits Portal
• Community with activities

Inclusion & Diversity

At & Others Stories we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

& Other Stories

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories here. 

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is part of our offer, approx. 4 days per week office presence is required to foster strong collaborations and team work. 

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Sweden before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Closing Date: 5/3 

Selection is ongoing, and the position may be filled before the application deadline, so please apply as soon as possible.

We are looking forward to hearing from you!