Loyalty Executive
.We are looking for a Loyalty Executive to join our Loyalty team here at Harrods. You will be responsible for creating and executing end-to-end loyalty initiatives which engage and delight the Harrods customer.
About the Role
The Loyalty Executive will supporting in delivering world-class customer loyalty campaigns, including the creation and execution of promotions and email communications, as well as owning many of the day-to-day elements of the Harrods Rewards programme.
You will also;
- Work closely with the Loyalty and CRM teams to develop the suite of Harrods
Rewards promotions and programme benefits, available at Harrods Knightsbridge as well as online and in-app - Work closely with the CRM team on lifecycle campaigns, defining testing and
promotional opportunities which drive customer lifetime value - Responsible for the end-to-end delivery of loyalty promotions & communications,
working closely with stakeholders from marketing, IT, CRM and creative teams to
develop exciting briefs that delight our customers - Brief creative team to develop marketing assets which support the Harrods Rewards
programme, including both print and digital campaigns. Understand loyalty best
practise
About You
The ideal candidate will be someone who has an eye for detail, organised and with a passion for driving long-term customer relationships. This person will have experience in effectively managing end-to-end loyalty or customer campaigns within a fast-paced environment with a focus on customer retention & ROI
It is important that you have previous experience withing loyalty, operations, marketing and project management. You must have a strong understanding of loyalty programme and database marketing technology as well as familiarity with marketing laws.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Customer Communications Marketing (Alexandra Ekiert)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
