Carrier Operations Representatives are responsible for finding the trucking companies that physically move our clients’ freight using our proprietary technology. They will build and develop carrier relationships as well as negotiate competitive carrier rates; while maintaining Company revenue, volume, and margin goals. Carrier operations representatives also ensure that freight is picked up, transported, and delivered on time to meet and/or exceed our client’s expectations.
ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above-listed:
• Provide operational support to Strategic Capacity Managers who have an established book of business of dedicated carriers with high volume.
• Source and procure carrier services through negotiation on a spot or transactional basis while meeting individual, team, and company revenue, volume, and margin goals.
• Is responsible for execution of all network freight.
• Prospect and cultivate new carriers to establish capacity through multiple means.
• Ensure timely pickup and delivery of customer freight
• Develop and maintain strong relationships with current and prospective carriers
• Updating internal software and platforms
• Communicating across departments to ensure issues are resolved promptly and professionally
• Working closely with carriers utilizing Werner Edge digital platform
• Solely responsible for ensuring electronic load tracking is accepted on shipments
• Assist with tracking shipments and communicate with tracking and tracing department to serve as overflow and ensure all loads are tracked without falling behind.
• Identify carriers that are having difficulties and assist in troubleshooting
• Relay load updates internally to the proper parties
• Be the sole point of contact for carriers once booked on a load
• Reiterate all load details to drivers before loads are picked up
• Coach other employees on effective problem solving and daily execution activities on an as needed basis.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.
• Other duties as assigned
EDUCATION AND EXPERIENCE
• Bachelor’s degree or equivalent relevant experience
• Sales, negotiation, or communication experience preferred
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan with a company match, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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Top Skills
What We Do
Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America. Werner maintains its corporate headquarters in Omaha, Nebraska and maintains offices in the United States, Canada and Mexico. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and expedited van; and temperature-controlled. The Werner Logistics portfolio includes truck brokerage, freight management, intermodal, international and final mile services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.
