Logistics Coordinator, NA

A Little About Ooni
Join the good fight and help Ooni Pizza Ovens put a quality pizza slice in the hand of every man, woman and child in the USA!
Ooni makes kick-ass pizza ovens for the backyard - think world class pizzas cooked in just 60 seconds!
The Ooni Pizza Ovens team is expanding and we are looking for a smart, hard-working individual to join our team in Austin, TX as a
Logistics Coordinator.
We need a driven individual with experience in logistics and a passion for precision to work with our Operations team to coordinate freight all over the world.
Ooni has a hybrid approach to work, with a minimum of 3 days a week (Tuesday to Thursday) at our Austin, TX office.
What you'll do:

• Assist with coordinating the picking, packing, and outbound shipping processes with third-party warehouses and our internal teams to support the fulfilment of shipping deadlines and ensure adherence to operational efficiency standards.
• Work closely with logistics partners to obtain shipping quotes, route orders in customer TMS', book LTL/FTL shipments, and prepare shipping documentation.
• Serve as a point of contact for logistics inquiries, including leading daily calls with our 3PL warehousing partner and escalating complex issues to senior team members as needed.
• Collaborate with Sales, Logistics, and Finance teams to assist in the onboarding process for new wholesale customers.
• Input, maintain, and interpret logistics data in systems like NetSuite ERP and warehouse management platforms.
• Generate basic daily reports on logistics operations and prepare weekly and monthly KPI reporting.
• Help coordinate wholesale customer returns and address routine shipping issues with 3PL partners.
• Maintain clear communication with the rest of the Ops team and Sales regarding logistics updates, order statuses, and any issues with carriers or our warehouses.
• Retailer chargeback mitigation and support
• Amazon order fulfilment

What you'll need to succeed:

• 1-2 years of experience in logistics coordination or a related role.
• Basic understanding of North American logistics processes.
• Want to join an epic team of cool people that are working together towards the same goal.
• Align with our core values - you will be held to them.
• Have all the usual basic skills that people ask for, like being able to work a computer (ideally with more than one finger at a time), being as cool as Fonzie under pressure, able to talk to humans etc etc. We can teach you skills, but you've
  got to
  fit our culture!
• Want a job that you will love. Fact.

You'll get bonus points if you have:

• Familiarity with freight and logistics operations, including import/export documentation and retail order fulfillment.
• Experience with EDI systems (e.g., SPS Commerce) and ERP systems (e.g., NetSuite) is preferred.
• Proficiency in Excel, Google Suite, and other cloud-based systems.
• E-Commerce order fulfilment experience (Shopify)
• Inventory control planning and reporting experience
• A degree in logistics / supply chain management

Why Ooni:

• Go to YouTube and search "We are Ooni". We're super proud of our culture and think you'll love it here too. Here are some other reasons:
• Work for an employer that cares about your wellbeing! We've got an employee assistance programme which includes on demand coaching and therapy sessions
• 35 days of paid time off per year, plus an additional 5 week sabbatical when you've been here for 5 years
• $620 every year to spend on your passion - whatever that may be
• $1200 to spend on Ooni products each year, plus 50% discount on any other Ooni stuff
• We're all about giving back. That's why we offer five paid days to volunteer each year
• Continuing Education - we encourage our employees to use our learning platform to grow here at Ooni
• Enrolment into our 401k plan, plus medical, dental and vision cover (100% cover for yourself and 50% cover for dependents)
• Great pizza every single day if you want it. Yep. Every single day. And we'll teach you to become a pizza pro

Take a look at our website to learn more about our products, culture and values. If you like what you see, send in your CV with a cover letter to tell us why you want to come on board. We really like nice letters - especially ones that are personalized just for us!
Closing date: January 15, 2025
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email protected]