Localization Quality Lead (9 month contract)

Who we are: 

Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

About the Role:

Rover seeks to engage a Localization Quality Lead contractor to oversee the quality of Rover's localized content across various languages within our global markets. The Localization Quality Lead contractor will be responsible for setting up, leading and optimizing a localization quality program at Rover that ensures the accuracy and cultural adaptation of all translated content.

Key Objectives:

• Build, implement and optimize a localization quality program, considering existing and future requirements in our expanding international markets, in order to enhance localization quality and cultural suitability of our product and content.
• Support Rover’s localization team in building a scalable group of freelance language leads to improve our localization process efficiency and cost control; measure and report on the quality of freelancers’ translation work products.
• Propose, establish and track key localization quality metrics that inform actionable improvement initiatives.

Your Responsibilities:

• Develop and maintain a localization quality framework with clear metrics and feedback loops.
• Help maintain and evolve localization assets such as glossaries and style guides, and ensure full adherence of all translations.
• Implement best practices in localization quality, ensuring market-specific content resonates with local users.
• Coordinate linguistic QA for product, marketing and support content.
• Act as the primary contact for quality-related vendor and freelancer questions.
• Provide regular quality reports and contribute to continuous process / tool improvements, including potential integrations of AI/MT tools.

Your Qualifications

• 5-7 years of experience implementing and leading localization quality programs
• 3-5 years of experience leading a team of linguists
• Solid knowledge of linguistic quality assurance methodologies and frameworks
• Familiarity with AI/MT workflows, quality evaluation, and best practices
• Strong stakeholder management capabilities and analytical/problem-solving skills

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.