Lobby Reception Lead

Job Description
This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment.
You will welcome and register guests in accordance with building/security procedures , ensuring a seamless and professional experience. Your will be the 'Culture Carrier' per Global Amenity Services brand standards and ensure the team is adhering to these guidelines.
Job Responsibilities:

• Oversee and coordinate all employee / visitor or host needs prior to guest arrival and ensuring effective communication of any changes to the team
• Welcome and register guests in accordance with building/security procedures , ensuring a seamless and professional experience
• Develop and maintain strong working relationships with colleagues to include meeting planners, internal admins, building personnel, Global Security, and other stakeholders
• Provide support for reception and general booking inquiries of the Conference Center as needed, ensuring efficient and effective service
• Address customer complaints promptly, providing on-the-spot feedback and handling all escalations at the lobby desk as necessary
• Stay informed about building activities and meetings/events taking place in Amenity spaces to provide accurate information to guests and employees
• Adhere to brand standards of operations established for guests and employees
• Be responsible in resolving issues affecting service standards, effectively communicating any ongoing or potential issues that need to be addressed
• Provide weekly/ monthly reports and analysis of guest history data
• Ensure the accuracy of information submitted in the visitor registration system including company name details where applicable.
• Collaborate and coordinate First Aid and other safety standards at the reception with Global Securit abd spearhead programs and initiatives that will enhance the guest experience at the Lobby Reception

Required qualifications, skills and capabilities:

• Minimum 3 years' experience in a high-end client-facing reception role, front office, guest services, supervisory or management position in the hospitality industry
• Neat in appearance; ability to present a polished image and follow uniform guidelines without exception
• Excellent written and verbal communication skills
• Good time management skills
• Experience with administrative and clerical procedures. Knowledge on First Aid and OSH certification
• Able to contribute positively as part of a team, helping out with various tasks as required
• Must be willing to work flexible shifts covering lobby reception hours and locations
• The Lobby Reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Preferred qualifications, skills and capabilities:

• Competency in Microsoft applications including Word, Excel, and Outlook. Knowledge of EMS booking system (a plus)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.