LN Concerts, Application Implementations Manager

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

You are a well-organized team player with experience in evaluating and implementing key applications in hospitality, entertainment, and technology settings. You are experienced with venue / retail applications such as Point of Sale systems and Digital Signage solutions. You are detail-oriented and driven. You are energized by a fast-paced workflow, and you have an innate ability to think quickly & critically. You maintain composure and productivity during times of chaos. You recognize opportunities for improvement around you and act on them without being asked to do so. You volunteer the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.

THE JOB

As a member of the Venue Nation IT team, the Implementations Manager will join a talented, diversified team that supports all technologies at Live Nation Venues. As a member of the team, the Implementations Manager will take direction from leadership and help coordinate efforts with internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists, and Fans. This person will ideally have experience with venue-related applications and technologies – particularly Point of Sale systems and Digital Signage technologies.

WHAT THIS ROLE WILL DO

• Establish and maintain business relationships with senior level internal and external partners
• Manage the evaluation and deployment of Point of Sale and Digital Signage systems
• Thoroughly understand Venue environments and Operations through strategic site visits
• Help align broad engagements into appropriate, actionable work streams
• Schedule regular cadence meetings to gather application and project requirements, provide updates, and establish a responsibility matrix for follow-up items
• Develops key performance indicators to measure and report on the health and operational stability of the infrastructure services
• Monitor implementation progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

WHAT THIS PERSON WILL BRING

• Outstanding customer service etiquette through written and verbal communications
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Experience with and knowledge of current Point of Sale system technology, including hardware, software, transactional and operational elements
• Experience / familiarity with Digital Signage operations and technologies
• Ability to elicit cooperation from management and other departments
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Identify risk of missing deadlines and collaboratively resolve conflicts
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Strong vision setting, concept articulation, and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders, and technical leadership teams
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support

QUALIFICATIONS

• 5+ years of working experience in a customer driven support role for an organization similar to our size
• Experience in deploying, working with and/or supporting Point of Sale systems
• General understanding of network topology and components
• Understanding in reading floorplans and technical drawings preferred.
• Ability to exercise sound and mature judgment in complex, high pressure situations.
• Strong oral and written communication skills
• Must be a self-starter with the ability to work well within a team environment
• Proficient with Microsoft Office applications, including Word and Excel
• Experience with Digital Signage systems and technologies preferred
• Familiarity with the Zendesk ticketing platform including navigation and reporting preferred.

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment, and internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.