Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Specialist 3 in the Lifecycle and Photos team with Franchisee Care. The Lifecycle team is the team that manages database processes related to the lifecycle of a hotel; onboarding, reservation status changes (e.g., onboarding, rebranding, suspending, reinstating, terminating), GDS switching and set up, OTA mapping and set up; and ensure accurate representation across Choice’s distribution networks (CRS, GDS, OTAs).
As a key member of our Lifecycle team, you will work with our internal stakeholders to ensure all hotels are promptly and correctly set up to meet Corporate and franchisee goals and expectations.
Are you collaborative, have a strong attention to detail, and knowledgeable in hotel operations, GDSs, and OTAs? We invite you to apply today for our Lifecycle, Specialist 3 role today and #MakeItYourChoice.
Your Responsibilities
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Ensure accurate hotel information in Choice systems and distribution channels (GDS/OTA/CRS) such as property rates, data, marketing text and photos
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Manage onboarding, pre-sell, repositioning, suspensions, terminations, and reinstatements
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Coordinate OTA (Online Travel Agency) and GDS (Global Distribution System) updates for new hotels and rebrands using required processes and procedures
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Serve as the first escalation point for complex and troubleshooting issues
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Lead and support projects/programs related to distribution
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Collaborate with Choice IT regarding system enhancements and interfaces
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Cross-train in other department functions to support knowledge transfer
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Generate and contribute to operational reports such as hotel activations, suspensions, reinstatements, future term dates and terminations
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Partner with cross-functional teams to address challenges
Your Experience, Skills & Competencies.
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High school diploma and GED required
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3+ years customer service experience in the franchising businesses and/or technical support roles a strong plus
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Hospitality industry experience is preferred
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Experience with ticketing applications for resolution such as Service Now
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Knowledge of central management systems (CRS, PMS) as well as OTA and GDS background is preferred
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Must be proficient in Microsoft Word, PowerPoint and Excel
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Experience with new hotel openings at an operational or corporate level is highly preferred.
Your Team
This is an individual contributor role that will report to the Senior Manager, Lifecycle and Photos. You will have 5 peer teammate(s) and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Lifecycle, Specialist 3, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Top Skills
What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
