Lifecycle Operations & Design Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We’re looking for a Lifecycle Operations & Design Manager to manage the production and deployment of email campaigns that captivate and connect with our audiences. In this role, you’ll handle the entire email campaign process, including HTML coding, list management, scheduling, testing, and reporting. Additionally, you’ll bring creativity and precision to email design by leveraging our design system to format content seamlessly.

Join us in enhancing email engagement and shaping impactful communication strategies that make a difference on our platform.

Responsibilities:

• Build and code HTML emails with precision to align with brand standards and best practices.
• Leverage our design system to format and lay out copy for visually engaging email templates.
• Manage the end-to-end production and deployment of email campaigns, ensuring seamless execution.
• Oversee list management and segmentation to maximize audience targeting and campaign relevance.
• Schedule, test, and QA email campaigns for accuracy, deliverability, and impact.
• Generate and analyze email performance reports to provide insights and recommend optimizations.
• Stay updated on email marketing trends, tools, and best practices to continually enhance operations.

What it takes to catch our eye:

• Proven experience managing email campaigns across various email service providers (experience with Braze, Marketo, Mailgun is a plus).
• Advanced skills in HTML email coding, including responsive design and troubleshooting.
• A strong eye for design and experience in laying out copy within a design system for engaging and functional emails.
• Experienced in Figma component building to update ongoing email design system.
• Technical acumen to navigate email marketing platforms and tools with ease.
• Strong organizational skills to manage multiple campaigns and deadlines effectively.
• A proactive approach to problem-solving and a commitment to delivering high-quality work.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.