We are seeking enthusiastic and ambitious individuals to join our summer internship program for 8 weeks onsite in Austin, Texas. As an intern with us, you will gain hands-on experience while working alongside your dedicated mentor and building connections with various other team members.
Favor’s Lifecycle Marketing team is looking for an intern to support revamping Favor’s customer flow and communications. This internship would allow you to jump in to support the team in mapping Favor’s current customer journey (from someone signing up for Favor to a customer who has been with us for years) to determine what areas our company may have opportunities to layer in communications to our customers that hit them at the right time with relevant messaging.
Our program offers a dynamic opportunity designed to provide you with real-world experience where you will be able to further your knowledge and education. You will have the chance to learn all about the on demand delivery industry, our company culture, and build your portfolio with tangible work and results.
This is a paid, full-time, hybrid internship in Austin, Texas. Our ideal candidate is driven, hardworking, and eager to learn. If you are an active undergraduate college student looking for an engaging internship opportunity, we invite you to apply.
What You'll Do
- Map out the current customer journey in Miro (what communications are customers receiving at different points in their lifecycle) - creating views that are tailored for different internal groups
- Identify 1 - 2 areas of the customer journey where an improved or net new customer communication could be added that would significantly improve the customer experience and help drive retention
- Partner with Lifecycle Marketing Managers and Director to bring these ideas to life from start to finish (strategy, creative briefing, operations briefing, QA testing, identifying kpis, and measuring performance)
- Assist with day to day operations of the team
Skills You Have
- This role can help springboard your career in Marketing and allow you to develop relevant skills for any tech career. The following backgrounds may translate well to this role: Marketing, advertising, communications, digital media, or a similar mix of training and experience that you think will make you successful on our team.
Who You Are
- You have a basic understanding of marketing concepts and principles, including audience segmentation
- You have an interest in customer engagement, retention marketing, and marketing experimentation design
- You have the ability to work collaboratively and cross-functionally with strong communication skills
- You have strong analytical skills with the ability to work with data and draw actionable insights
- You have a strong attention to detail and a commitment to quality
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
Top Skills
What the Team is Saying
What We Do
Howdy! The best things are found only in Texas, and Favor Delivery is proudly unavailable in 49 states. As a Texas born-and-bred company, and part of H-E-B, we love delivering food as much as Texans love eating it. From an extra-hot latte that meets you at the office to queso delivered (almost) right to your couch, we’re here when Texans are hungry and restaurants want to feed them. Experience how Texas orders in today!
Why Work With Us
Everything we do at Favor is rooted in our core values, including how we think about culture. We highly value transparency, respect, communication, and continuously pushing ourselves to learn, develop, and keep innovating. More than anything though, our culture is focused on our team members and building community.
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Favor Delivery Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. We support a hybrid environment based on your role and location.
