Liberty Lead

The Liberty Lead is responsible for expert-level proficiency in the products and sales process as well as maintaining functionality, efficiency and fluidity throughout the store and among all levels of staff, vendors and patients or customers.

• Perform all required duties of a Wellness Guide.
• Ensure team members’ daily work tasks are completed in a timely manner and consistent with standard operating procedures.
• Serve as Manager on Duty (MOD) as necessary in the absence of the General Manager and Assistant General Manager including performing all opening and closing duties when scheduled.
• When acting as MOD, lead team on the sales floor and ensure coaching and feedback in provided to team members
• Assist with onboarding process for new hires and training.
• Maintain comprehensive understanding of all products.
• Responsible for building sales and meeting KPIs for successful company performance
• Maintain comprehensive understanding of all applicable state regulations and company policies and standard operating procedures (SOPs).
• Ensure team members strict adherence to patient confidentiality guidelines.
• Ensure all customers receive world-class customer service and team members provide the Liberty Experience using WHOLE service standards
• Use current compliance/training systems and guides to ensure team member training is completed in a timely manner.
• Receive delivered merchandise, reconcile to manifest, record in tracking system, and secure merchandise, all in accordance with company SOPs
• Manifest product as needed.
• Accurately and with all required labels prepare, process, and document orders as noted in the point-of-sale system.
• Assist in conducting daily, weekly, and monthly inventory counts
• Accurately update daily inventory logs and timely submit/file all required reports as required by company SOPs.
• Manage and update the seed-to-sale inventory tracking control system and/or POS.
• Regularly communicate with GM/AGM about product trends, characteristics, and patient/customer feedback.
• Ensure online menus are accurate and up to date.
• Review online platforms to ensure positive ratings and communicate successes and opportunities as appropriate. Maintains patient or customer resources including educational materials, and product information.
• Foster a workplace that upholds Holistic Industries’ Values and Core Principals
• Pre-pack product when applicable
• Other duties as assigned, or any reasonable request from any member of management
• Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, walking, standing, talking, hearing, seeing, and repetitive motions, lifting up to 25 pounds without assistance, and lifting up to 75 pounds with assistance. May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to artificial lights. Long periods of prolonged use of office equipment including computers and phones.

About You: General

• Regulations require that incumbent be at least 21 years of age and able to obtain and maintain state marijuana work credentials.

Education/Experience:

• High school diploma or equivalent is required.
• Two years in a customer-service oriented retail environment is required.
• Cannabis experience preferred.

Required Knowledge and Skills:

• Ability to communicate clearly and accurately
• Ability to exercise independent judgment and initiate and follow through on work independently
• Ability to train staff
• Ability to work collaboratively in a team environment
• Ability to work in a fast-paced environment
• Able to maintain confidentiality
• Delegation and the ability to perform well under pressure
• Detail oriented, highly organized, positive, enthusiastic, and eager to learn
• Proven ability to develop and maintain and positive team environment
• Proven efficiency and ability to prioritize and manage time and task for self and others
• Self-management and supervisory management
• Experience with point-of-sale systems
• Microsoft Office
• Strong ethics and sound judgment
• Strong work ethic
• High competence in customer service