Job Title: Level 2 Support Engineer
Location: Philadelphia, PA (Remote)
Job Summary: Angeion Group is seeking a skilled and motivated Level 2 Support Engineer to join our IT team. The ideal candidate will be responsible for providing advanced technical support to our user base, resolving complex issues, and ensuring the smooth operation of our IT systems. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of M365 Tenancies, Microsoft Domain Administration as well as on-prem and cloud IT environments.
Key Responsibilities:
- Provide advanced technical support to internal teams, resolving complex IT issues promptly.
- Troubleshoot and resolve hardware, software, and network problems.
- Collaborate with Level 1 support engineers to escalate and resolve issues requiring higher-level expertise.
- Monitor and maintain IT systems for optimal performance and availability.
- Document and track support requests, resolutions, and follow-up actions in the ticketing system.
- Assist in deploying and configuring new hardware and software.
- Administer Microsoft Cloud and On-Prem Active Directories and manage M365 tenancy administration.
- Stay up-to-date with the latest industry trends and technologies to offer informed support and recommendations.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Minimum of 3 years in a technical support role, with at least 1 year in a Level 2 support position.
- Strong knowledge of Windows operating systems.
- Familiarity with AWS Cloud Infrastructure, DNS, DHCP, Firewall configuration, Data Protection, and Backup procedures, and Information Security best practices.
- Experience with networking troubleshooting and configuration.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Why Join Us?
At Angeion Group, you'll work in an exciting, energetic environment where you'll have the chance to make a real impact. We foster a culture of learning and growth, offering opportunities to expand your skills and further your career. Plus, we love to celebrate successes and have fun together as a team!
Benefits Include: 15 Days PTO, 3 Floating Holidays, EAP, Medical, Dental, 401(k), Spending Accounts
Top Skills
What We Do
Angeion Group is an independent, internationally recognized, settlement administration company that has the culture of innovation in our DNA. We increase efficiency, provide accountability and give counsel and the court peace of mind.
We provide support for class actions, mass tort, and bankruptcy administration and deliver best-in-class legal noticing services.
THE ANGEION GROUP DIFFERENCE
Proven Experience
Count on Angeion for a trusted and proven track record in claims administration. Our executive management team has supported over 2000 class action administrations and the distribution of over $10 billion to class members.
Best Practice Focus
Our team harnesses this experience through a set of proven and standard case management methodologies that form best practices and procedures for settling all cases. Underlying our commitment to best practices is our proprietary processing approach that simplifies and streamlines settlement administration. No other settlement administration firm can deliver this level of quality and experience.
Integrated Services
Angeion is a leader in turnkey integrated services for claims administration and litigation support. We provide law firms, courts and claimants with the seamless efficiency and peace of mind that comes from working with one proven partner, from discovery through settlement administration.
Transparent Processes
Angeion further leverages our technology expertise to bring a new level of transparency to claims administration, facilitating seamless claims processes and open lines of communication in even the most complex class action cases.
Operational Excellence
Headquartered with a state-of-the-art processing center, Angeion is operationally-equipped to meet the needs of even the largest and most complex cases. Our sophisticated infrastructure drives superior case management and enables us to provide a settlement administration that is more efficient and cost-effective than other claims administrators.
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