Lending Communications Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team:

• With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play - Grab Financial Group (GFG) is one of the largest and fastest-growing fintech players in the region. As part of GFG, Grab Lending enabled with a pursuit for excellence, we aim to deliver the smoothest financial services across payments, lending, insurance, and investments in the region.
• Everyone has equal opportunities to access Payments and Financial services. In GFG, we empower the people of Southeast Asia, from consumers and drivers to every-day entrepreneurs, by promoting financial inclusion for the underserved.
• As the Super Simple, Super App of Financial Services, GFG enables commerce through Payments Services, empowers through Lending, protects through Insurance, and grows through Wealth Management.
• We work fast, push the boundaries, try new things and sometimes they don't work, so we embrace failure and lifelong learning.

Get to Know the Role

Within Grab's Lending team, the communication associate oversees the end-to-end process for lending products related communication to our drivers. We are looking for someone to join us as Lending Communication Associate. If you believe you have what it takes then we'd love to hear from you.

You will report to the Manager, Lending Operations and working onsite in Petaling Jaya.

Qualifications

The Critical Tasks You Will Perform:

• Create, strategize, plan and accomplish the digital communications includes marketing content, strategy and campaigns with collaboration with multiple departments
• Collaborate with multiple partners to create ideas to increase awareness in Lending products
• Work with multiple partners (ie. Legal, Business development, Marketing team, etc) to review the communication content and ensuring all necessary approvals are in place before building the communication
• Measure, analyse and report important metrics and insight to the relevant partners on the effectiveness of the communications / content / strategies, and campaign performance
• Identify the challenges and create communication strategy and action plan
• Mentor role to contractor staff to ensure smooth operations execution and the quality of deliverables
• Monitor the marketing budget and communication schedule
• Work with Lending operations to oversee the development of new product enhancement for marketing and communication
• Identify gaps in existing content and recommend new ideas and topics to target all stages of the sales funnel

What Essential Skills You Will Need

• At least 3+ years of experience in digital marketing communications/any communication space and copywriting/content writing experience
• Knowledge and practical experience in Adobe Photoshop, Wordpress, and HTML
• Advance knowledge in Excel (can perform complex functions)
• Creative mindset and be able to design impactful infographic content
• Flexibility to respond swiftly to content needs or changes
• Experience with sales funnel, customer journey and experience.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.