ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.
Job Description
You will be responsible for fact checking all legal claims and preparing court papers when we need to take a debtor to court. You will assist credit controllers in compiling handover files and ensure information is accurate and relevant.
You will have a keen eye for detail, and accuracy, and have experience working between teams to investigate and fact check information.
This is an exciting and challenging position, the successful candidate will relish the large amount of responsibility placed with them. The successful candidate will enjoy the challenge of working to deadlines, in a sometimes demanding environment, that forces you to multi-task.
Duties
- Manage legal/handed over accounts.
- Liaise with the legal team in regards to legal customer queries.
- Assist credit controllers in compiling handover files.
- Ensure information is accurate and all relevant/required information is included in hand over files.
- Perform reconciliations when necessary.
- Liaison with debt collection agencies include handover and progress.
- Manage the pre-legal and legal processes for collections.
- Update status and tracking reports.
- Record and monitor deadlines.
Applicant Criteria
- At least 2 year’s experience working as an administrator
- At least 1 year’s experience as a legal administrator.
- Proficient in office programs with a good typing speed (min. 50 wpm)
- Excellent telephone manners and communication skills.
- Must be organised and able to work off own initiative.
- Advanced knowledge of MS excel.
The detail
- 8:30am to 5pm Mon-Fri (GMT).
- 15 days holiday per year + your birthday off.
- You need a min 20 MB broadband line, and your own PC/Laptop and headset.
What We Do
Welcome to ParcelHero - the UK's favourite international parcel delivery service! ParcelHero is renowned for being an outstanding UK courier and international parcel courier because we don't compromise on service - despite having the cheapest prices of any UK courier. By bringing together the worlds' biggest and most reputable carriers under one roof we provide you with a superior and comprehensive portfolio of cheap courier services that you can really trust to deliver! Our reliable delivery services are available to over 220 countries worldwide and include: Express, economy, timed and same-day delivery courier options to suit every budget. ParcelHero offers the fastest transit times of any online courier services and we can collect from most countries same day - all you need to do is tell us your requirements. We even help you produce the shipping documents you need in only a few clicks. However, ParcelHero is much more than the cheapest parcel delivery company in the UK. Our exceptional customer service is what really sets us apart from our competitors. You don't need to be a shipping expert to make use of ParcelHero's delivery services because our customer service team are all experts in their field and their wealth of industry knowledge is available to you if you have any questions about your parcel delivery. Unlike many other online parcel delivery services, you can also contact ParcelHero via telephone - and you can rest assured that ParcelHero staff are always professional, polite and friendly - no matter what your query may be. But don’t just take our word for it, check our reviews on the independent website TrustPilot. If you need a reliable service that's quick, cost effective and easy to use, and that can give you expert advice when you need it, then you don't just need a cheap parcel delivery company, you need a ParcelHero!
