Learning Quality & Design Lead

About the team + role

As a member of the Robinhood Learning & Development team, you will craft dynamic learning experiences that seamlessly integrate into work. You'll develop creative learning solutions in areas such as skills development, manager and leadership training, and new processes or policies. You'll use a mix of instructional methods such as videos, podcasts, resources, live sessions, and e-learning to ensure learning solutions are engaging, impactful, and accessible.

You'll also supervise the quality and consistency of content in our Learning Management System (LMS). This includes updating learning standards and conducting regular audits to identify and address gaps.

The ideal candidate will have a blend of expertise in people programs, design, and project management, thriving in fast-paced environments where adaptability, action-orientation and problem solving are key.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you'll do

• Apply design principles and out-of-the-box thinking: Employ graphic design principles to create a learning brand that feels uniquely Robinhood. Think beyond traditional learning delivery methods to modalities that will drive behavior change and retention in the moments that matter.
• Collaborate with SMEs to find the right solution: Partner with subject matter experts to develop, source, and deliver learning that meets organizational goals. Starting with first principles, advise on the most effective learning solutions based on objectives. Select the appropriate modality for optimal learner engagement, and ensure the solution is the best fit for our culture.
• Manage learning intake and execution: Take full responsibility for the project timeline from design to delivery, ensuring stakeholder expectations are managed and approvals secured.
• Oversee learning calendar and communications: Partner with training teams at Robinhood to ensure there is visibility on all training and with the Comms Team to ensure smooth rollout and adoption of new processes and content across the organization. Communicate effectively with stakeholders to manage expectations and ensure successful implementation.
• Leverage learning technology: Create engaging, multi-modal content using tools like Powtoon, Piktochart, Camtasia, and our LMS Platform Sana, adhering to Robinhood's learning standards.
• Maintain learning standards: Uphold quality of learning by maintaining up-to-date enterprise learning standards, conducting quarterly audits within the LMS, address identified issues with owners, and facilitate training sessions for other learning designers on key focus areas.

What you bring

• 5+ years of experience in a Learning & Development role, with a focus on training design, development, project management, and delivery.
• Strong design and development expertise, with a portfolio of impactful learning programs.
• Proficiency in multiple learning modalities: in-person, virtual, e-learning, and mobile.
• Proven experience in project management, ensuring the timely delivery of multiple, concurrent learning initiatives.
• Skilled in using learning technologies and authoring tools, with familiarity in applying AI to learning. Video editing skills a plus.
• Proven ability to measure learning effectiveness using tools like surveys, assessments, and learner feedback to ensure training achieves desired outcomes and drive continuous improvement.
• Comfortable with designing content across various topics, from compliance to leadership development.
• Experience designing for diverse, multicultural audiences.
• Highly collaborative with a proactive attitude and the ability to lead multiple projects aligned with current and future business needs.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.