Learning Management System (LMS) Administrator

Job Description

The Position

Are you passionate about learning and technology? Join us as an Associate Specialist in Learning Delivery, where you'll play a key role in managing and enhancing our Learning Management System (LMS). You'll be the go-to person for our learning community, ensuring they have a seamless and satisfying experience.

Responsibilities

• Ticket Master: Be the go-to person for all LMS queries by handling tickets and requests from stakeholders, ensuring every issue is addressed promptly and efficiently.
• Be the Hero: Serve as the first point of contact for all LMS queries, delivering top-notch customer support.
• Tech-Savvy Troubleshooter: Use HR case management and knowledge systems to resolve and document cases, ensuring queries are handled within agreed SLAs.
• LMS Guru: Apply your LMS knowledge to support business owners and make learning awesome.
• Data Detective: Research and analyze data, navigating multiple systems to provide accurate answers.
• Problem Solver: Use your judgment to handle non-scripted responses and think on your feet.
• Innovator: Participate in testing new and enhanced learning applications and tools.
• Team Player: Collaborate with the BT Service Desk to resolve technical issues.
• Content Curator: Recommend updates to HR Portal content to improve self-service support.
• Project Enthusiast: Engage in special assignments or team projects as needed.

Required Education, Experience, and Skills  

• Experience as an LMS Administrator or in a similar role.
• Strong technical skills and familiarity with LMS platforms.
• Excellent organizational and multitasking abilities.
• Strong communication skills and the ability to provide effective user support.
• Fluent or native in English and Portuguese (mandatory).

Preferred Education, Experience, and Skills 

• Thrive in a fast-paced, dynamic environment with ongoing tech and process changes.
• Flexible and adaptable to change and new ways of working.
• Independent worker who can also collaborate with key partners.
• Experience with ticketing systems and internal communication tools like ServiceNow and Viva Engage is a plus.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1