Learning Facilitator | UK

About Us

At Blank Street, we believe that rituals matter and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What’s Brewing…

We’re growing, and with all the exciting new talent joining us, we want to ensure their first steps with Blank Street are nothing short of exceptional. That’s where you come in!

As a Learning Facilitator, you’ll play a key role in shaping the beginning of their journey, creating impactful and inspiring learning experiences that foster growth and development from day one. We’re looking for someone with boundless energy, drive, and passion to help others thrive.

You’ll be at the heart of our culture, guiding new joiners and existing team members to become true brand ambassadors. It’s about igniting that spark and inspiring them to live and breathe our mission and values. Your influence will have a lasting impact on how we grow and succeed as a company.

Along with the inspiring work you’ll do, there will also be some administrative tasks involved as you help support our new starters for smooth integration and existing members as they embark on their learning journey. It’s all part of ensuring that every member of the team has the best experience.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• My Home is your Home: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What You’ll Own:

The majority of this role will focus on delivering engaging, high-impact learning sessions in a classroom setting:

• Facilitating energising onboarding sessions for new joiners
• Leading impactful learning sessions for our store supervisors
• You will also collaborate with the L&D team to continuously enhance and refine our learning offerings, ensuring they remain relevant and effective.
• Additionally, you will coordinate the logistics of training events, ensuring smooth and seamless delivery.

Who You Are:

• An expert in learning and facilitation
  • 3+ years of experience in learning and facilitation
• A culture-led: You are someone who dives deeply into values and company cultures, eager to ignite sparks and spread positive influence to those around you.
• A voice of clarity and care: You simplify complex ideas and communicate them with clarity and empathy for any audience.
• A growth enthusiast: You are constantly seeking opportunities for growth and improvement while inspiring those around you to do the same.
• Collaborative and honest: You value teamwork, build trust, and contribute ideas to enhance learning experiences.
• Proactive and decisive: You identify needs, take initiative, and act effectively to drive results.
• Creative problem-solver: You evaluate challenges and refine solutions pragmatically for continuous improvement.

What We Offer:

• Exclusive access to our coveted Regulars program – yes, that means free matcha and more! ☕✨
• Private health and dental insurance
• Flexible working hours
• 25 Days annual leave (plus Bank Holidays)
• A great culture with regular team events
• Equity package