Learning Effectiveness Operations Senior Manager, Global Customer Engagement Training (GCET)

ROLE SUMMARY
As a part of the Purpose Blueprint 2.0's Execution Makes the Difference, we have an aspiration to develop world-class training for commercial customer-facing colleagues and leaders via the new Global Customer Engagement Training (GCET) organization. The GCET organization is built to meet commercial customer-facing learners where they are by deploying innovative, multimodal approaches to deliver best in class learning content that spans roles, brands, and topics.
The Learning Effectiveness Operations Manager is responsible for ensuring the various systems, business standards, and operational processes of the GCET organization are functioning effectively and ensure seamless delivery of training capabilities and services. This role is critical to ensuring program continuity, delivery, and sustained enhancements are developed to meet the needs of evolving commercial and training capabilities.
This role helps manage the operational portfolio of capabilities, systems, tools, budget management, and processes across the training delivery teams, the program coordinator office, and the various support teams to ensure a seamless, consistent and optimal learner experience. This role monitors adherence to existing SOPs and work instructions to manage risk for the organization and ensure financial and technical discipline. This role understands the learning eco-system and fosters partnerships with Digital, Commercial, Finance, and PX to drive impact, effectiveness, and organizational agility.
ROLE RESPONSIBILITIES

• Translates strategic objectives into operational plans & processes; provides insight into operational feasibility of proposed learning strategies
• Works with respective GCET delivery teams to ensure systems, content, and curricula scheduled is operationalized for respective brands
• Ensures that learning platform system administrators adhere to all compliance requirements, policies & processes as it relates to brand certification and commercial requirements
• Implements appropriate controls & review processes to ensure audit readiness
• Orchestrates enablement of learning events (content publishing, audience management, assessment/exam creation, content translation where necessary, etc.) across central support teams & regional resources
• Manages learning event coordination with business process owner(s) to ensure Service Level Agreements are consistently met
• Ensures budget management and resource allocation is tracked and executed with fiscal discipline.
• Proactively identifies opportunities for operational efficiencies
• May direct work and priorities across all learning technologies used to deploy Commercial training to flexible resource team(s)
• Assists in the development and management, of all relevant policies and procedures that the GCET organization is accountable for to ensure program effectiveness and compliance.

BASIC QUALIFICATIONS

• BA/BS Degree required
• A minimum 6+ years of experience in commercial training operations, sales enablement, services management experience or combination of related experiences
• Project Management experience and organizational abilities to simultaneously manage multiple complex projects
• May direct work and priorities across all learning technologies used to deploy Commercial training to flexible resource team(s)
• Required computer proficiency: deep working knowledge & administration experience in Learning Management Systems such as SAP SuccessFactors; Microsoft Office applications
• Experience with Pfizer learning platforms, and broader digital ecosystem
• A track record of holding self and others accountable to meet commitments
• Demonstrated process improvement skills, with a track record of creating innovative ideas to develop more efficient and effective ways of working
• Ability to understand the business environment and objectives to develop fit-for-purpose solutions accordingly

PREFERRED QUALIFICATIONS

• Previous Consulting, Process Improvement, Enterprise platform management experience preferred
• Demonstrated ability to work effectively across multiple teams / functions at Pfizer, both field and HQ-based, or other pharmaceutical organization
• Relevant Certifications (PMP, CSPO, ITIL, etc.)

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Approximately 10% travel required.
Work Location Assignment: Remote
Last day to apply: Feb 17th 2025
The annual base salary for this position ranges from $120,800.00 to $201,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
People Experience
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