Learning Experience Designer

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Profile Summary:
Responsible for designing and developing impactful, engaging, data driven and innovative learning solutions and experiences which support the strategic and business goals in OM.  The role is a blend of instructional design expertise and leadership responsibilities i.e. guiding a learning team in an agile operating model.  The incumbent collaborates with business stakeholders, subject matter experts (SME’s) and serves as a thought partner on the learning and professional development of the workforce. Implement and execute policies, processes, and training offerings.

Responsibilities:

Learning content Preparation

Create, review and quality assure all learning materials including master presentations, exercises, learner guides, faculty guides for learning programs, tailoring the tone and content to match the needs and expectations of the audience.

Learning and Development (L&D) Program Design

Lead the end to end to end design and development of blended learning journeys and (L&D) programs to meet individual and organizational learning needs within specified timescales and resources; identify and incorporate appropriate L&D methodologies and delivery channels including in person, digital, virtual etc; oversee the development of content to support high levels of learner engagement and achievement of learning outcomes using learning science, UX design and data analytics, focuses on workplace learning design, and iterative development for continuous improvement; leverage AI, gamification, social and workplace learning strategies

Learning Needs Analysis

Engages with department line management and SME’s to clarify short- and medium-term organizational requirements, to set priorities for learning and development (L&D) interventions, and to define required learning outcomes; specify and manage the collection and analysis of data to inform learning needs analysis. Partners with key stakeholders to align learning initiatives with business priorities and workforce capability requirements

Policy Development and Implementation

Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Development Center Design and Delivery

Create experiential learning centers e.g. labs, simulation spaces in line with an agreed specification; identify, tailor, and validate pre-existing exercises and feedback and development planning processes and tools; develop and validate new content where appropriate; quality-assure documentation; onboard facilitators and assessors to engage and deliver learning journeys, facilitate activities, and support individuals in their learning, growth and development.

Data Analytics, learning measurement and Insights

Specify, develop, and test HR data collection procedures and tools within an area of HR practice to meet defined key principles and ensure compliance with external requirements; Investigate complex hypotheses, using a wide range of HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and/or improve business performance. Define and track key learning metrics (engagement, knowledge retention, behaviour change, business outcomes); use participant feedback and data analytics to measure effectiveness and iterate on learning solutions, apply evidence-based learning evaluation models e.g. Kirkpatrick’s model, ROI model

Information, Business Advice and Stakeholder Engagement

Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions; build and maintain strong partnerships with key stakeholders and external vendors; translate business needs into scalable and measurable learning interventions, facilitate learning ideation, advisory and design sessions

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

People leadership & operating model

Lead, mentor and develop a team of learning experience designers and content developers; foster a high-performance culture, oversee all HR related processes for the team from onboarding to offboarding e.g. recruitment, goal setting, performance management; track metrics for individual and team success, advocate and enable  broader HC practices e.g. culture, employee wellness; work with cross functional agile and specialist teams, contributing to sprint events and tooling; use feedback loops and data to iterate and improve learning products

Required:

Degree with specialisation in HR and Learning

3-5 years experience as an Instructional Designer

Experience in Education Technology and using different platforms to design and deliver learning content

3+ years of people leadership experience in an L&D or HC function

Proven experience working in an agile environment

Proven experience in workplace learning and corporate learning & development Experience in AI-driven learning tools, adaptive learning platforms etc.  Intermediate to advanced understanding of learning analytics, data visualization and business impact measurement

Deep knowledge of instructional design principles, adult learning, and learning experience design (LXD)

Expertise in designing blended learning solutions, including e-learning, VILT, microlearning and social learning

Expertise in content curation, knowledge management and digital learning ecosystems

Ability to perform and thrive in an agile, fast paced and complex work environment

Experience in collaborating across functions and business areas in a matrix organization

Strong people leadership and coaching skills

Proficiency with LMS, LXP, authoring tools and collaboration platforms e.g. MS Teams, Miro

Strong data analysis and reporting skills with an ability to leverage AI and automation for content development and personalization

Strong business acumen and ability to align learning solutions with organizational strategy, business outcomes and ROI

Experience in vendor management, learning budgets and learning ecosystem management

Support and advise on the learning and professional development of the workforce. Implement and execute policies, processes, and training offerings.

ResponsibilitiesDocument Preparation

Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.

Learning and Development (L&D) Program Delivery

Deliver complex training programs, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes.

Learning and Development (L&D) Program Design

Design and manage the development of complex learning and development (L&D) programs (e.g., leadership development) to meet individual and organizational learning needs within specified timescales and resources; identify and incorporate appropriate L&D methodologies and delivery channels; oversee the development of content to support high levels of learner engagement and achievement of learning outcomes.

Learning Needs Analysis

Engage with department line management to clarify short- and medium-term organizational requirements, to set priorities for learning and development (L&D) interventions, and to define required learning outcomes; specify and manage the collection and analysis of data to inform learning needs analysis.

Policy Development and Implementation

Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Development Center Design and Delivery

Create development centers in line with an agreed specification; identify, tailor, and validate pre-existing exercises and feedback and development planning processes and tools; develop and validate new content where appropriate; quality-assure documentation; train assessors to engage assessees, facilitate activities, and support individuals in their development planning.

HR Data Analytics and Insights

Investigate complex hypotheses, using a wide range of HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and/or improve business performance.

HR Data Management

Specify, develop, and test HR data collection procedures and tools within an area of HR practice to meet defined key principles and ensure compliance with external requirements.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Adaptive Thinking, Computer Literacy, Data Analysis, Data Compilation, Data Management, Digital Literacy, Educational Program Design, Evaluating Information, Executing Plans, Human Capital Management Systems, Large Group Presentations, Learning and Development (L&D), Learning Design, Online Learning, Oral Communications

Competencies

CollaboratesCommunicates EffectivelyDevelops TalentDrives EngagementEnsures AccountabilityManages ComplexityOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

24 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!