WHO YOU’LL WORK WITH
This role reports to Pacific Technology Operations Manager. You will be working with external partners in Nike’s technology operations, engineering, and global support teams, along with local business stakeholders during peak and high heat moments.
WHO WE ARE LOOKING FOR
This role will lead the technology support of our new e-commerce business in Australia. The candidate must have experience supporting e-commerce platforms, with strong leadership and communications skills, and the ability to problem solve during high pressure situations.
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Experience working in an ITIL Service Management environment, with tools such as ServiceNow.
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Experience with e-commerce operations, specifically the digital domain of checkout, order capture, order drop, supply chain, and fulfillment.
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Experience leading support teams, and ensuring organizational deliverables are carried out as needed to meet operational goals.
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A strong desire to deliver exceptional consumer experiences, obsess over the quality of services being delivered, and be relationship-oriented through transparent and proactive communication.
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Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.
WHAT YOU’LL WORK ON
You will coordinate with Consumer Production Support team for active, retro, and upcoming issues in digital, ensuring that incidents are being handled in time, aligning with global standards, and that any needs are being escalated and properly communicated both to engineering, the global support teams, and the business. You will have knowledge in ServiceNow, Splunk, Track, Jira, SignalFX, Pagerduty, Adobe Analytics. Crucially, you will bring experience in ecommerce operations, from vendor management, end to end fulfillment and order management.
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Ensure continuous delivery of e-commerce services and consumer products, coordinating and reporting on incident SLAs, business impacts due to product outages or gaps, and general key objectives to uphold Nike’s Operational Excellence standards for the digital space.
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Follow up on the status of key initiatives, work with various leaders on issues, prioritization of projects and prepare presentation for Monthly regional operational reviews.
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Organize internal resources as well as external suppliers to ensure operational service levels, provide visibility to stakeholders with ongoing communication and reporting.
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Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate.
Top Skills
What We Do
At NIKE, Inc., it’s in our nature to innovate and our mission is to bring inspiration and innovation to every athlete* in the world [if you have a body, you’re an athlete]. Because we exist to serve athletes, we dare to design the future of sport. To us, innovation is about elevating human potential. We obsess over the needs of athletes of all abilities, using their insights to create products that are beautiful, useful and make all athletes better. To make big leaps, we take big risks. Incremental change won’t get us to where we want to go fast enough. So we pursue moonshots — like developing the first self-lacing shoe, running the first two-hour marathon and committing to 100% renewable energy use in our facilities. We embrace different perspectives — from scientists and designers to coders and quarterbacks — because we know everyone brings unique experiences and ideas to the team. To serve athletes across the hundreds of countries where NIKE does business, we need teams that truly reflect the diversity of our consumers and a culture of inclusivity. We aim to foster inclusion and embrace diversity throughout our business, teams, and culture to create breakthrough innovations, empower teammates to realize their full potential and bring us closer to the communities we serve. NIKE's diverse, high-performing teams around the world are united in purpose and inspired to change the world through sport.
Why Work With Us
With a global footprint, culture of innovation and team-first mentality, we take action to create a future of continual progress for athletes, sport and our world. Whether our job is designing the ultimate sneaker or coding a revolutionary app, we’re united by the same mission: to bring inspiration and innovation to every athlete in the world.
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