Lead Technical Program Manager - Chief of Staff - Digital Document Management Engineering (Corporate Technology)

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Corporate Sector's Digital Document Management Engineering team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Oversee the management of technology programs and portfolios within a global Program Management Office (PMO), ensuring alignment with business goals and strategic objectives.
• Act as a key liaison between staff, executives, senior leaders, and the Head of Engineering, facilitating communication on strategy, project updates, and planning.
• Manage daily operations, including administrative tasks, correspondence, presentations, and coordination of town halls and larger team events, ensuring smooth and efficient operations.
• Set agendas for weekly executive staff meetings, provide insights for strategic debates, and ensure follow-through on action items and decisions.
• Support recruiting efforts and the onboarding of new hires, coordinating opportunities for team-wide learning and professional development to foster a culture of continuous improvement and growth.
• Utilize strong analytical reasoning and problem-solving skills to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Collaborate with Corporate Technology , Corporate Data & Analytics Solutions , and Global Technology Finance & Business Management teams on budget planning, forecasting, investment management, and expense monitoring.
• Drive standardization, process improvement, and automation across teams to streamline operations and increase productivity.
• Develop and execute comprehensive project plans, incorporating technical requirements and resource allocation to ensure the on-time delivery of technology solutions.
• Exhibit a high standard of JPMorgan Chase culture and respect, promoting a positive and inclusive work environment.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services and proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Strong skills in managing stakeholders and influencing decision-making across teams, ensuring alignment and collaboration.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
• Proven ability to manage resources, budgets, and high-performing teams in agile environments, ensuring efficient and effective project delivery.
• Proficient in analytical reasoning and problem-solving, with the ability to break down complex issues and develop strategic solutions.
• Excellent written and verbal communication skills, with attention to detail and the ability to convey complex information clearly and concisely.
• Quick learner with a proactive, creative, and analytical mindset, capable of adapting to changing priorities and environments and ability to handle multiple projects under pressure and communicate effectively with senior audiences, ensuring successful project outcomes.

Preferred qualifications, capabilities, and skills

• Advanced skills in MS Office; experience with data visualization tools like Tableau is a plus, enabling effective data analysis and presentation.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.