Lead Technical Program Manager - Agility Coach, Payments Technology

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager with a specialization as an Agile Coach/Sr. Agility Lead/Scrum Master in the Corporate & Investment Bank's Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep technical background, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. You will take ownership of your team's performance by understanding the intricacies of the business and technology. You will act as a catalyst in changing the team and organizational culture towards agile delivery.
Job Responsibilities

• Works with the Sr. Product Managers, Product Owners, and Engineering Leads to align teams with the product vision, charter, sprint goals, and other necessary information
• Facilitate groups of 30 or more and coach multiple teams across the product line
• Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
• Champions continuous improvement activities to reduce waste and increase productivity; coaches teams to conduct continuous improvement events
• Seeks opportunities for improvement to the overall effectiveness of teams and the organization
• Communicates organizational impediments to leadership; clears impediments for the team
• Embraces the concept of continuous learning in your own journey and instills the same in the team(s) you coach
• Coach product owners in creation and maintenance of the product backlog, including empirical planning
• Appreciate the depths of Agile practices and principles, and help teams appreciate them and teach systems thinking and servant leadership
• Bring ideas from professional facilitation, coaching, and conflict resolution to help the team become a high-performance team
• Handle multi-project delivery as well as Agility coaching responsibilities.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• BS/BA degree or equivalent experience
• Strong familiarity and adherence to core Agile values and principles
• Experience as a practicing Agility Lead/Scrum Master on a team
• Experience in scaled agile frameworks
• Ability to coach and mentor
• Current or previous technical development experience
• Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
• A mindset of servant leadership and the ability to collaborate with and influence people at various levels
• Expert with Agile and Scrum framework and its application in Product Development and delivery organization
• Experience with JIRA, Tableau, JIRA Align, Lucid spark (or equivalent) and Confluence

Preferred qualifications, capabilities, and skills

• Relevant industry certifications such as CSM, SAFe etc.
• Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)
• Knowledge of industry-wide technology strategies
• Ability to leverage capabilities across the firm to solve local problems
• Certifications: Certified Scrum Master, SAFe® Agilist, ICP ATF - Agile Team Facilitation, ICP ACC Certification - Agile Coaching

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.