Lead Technical Product Manager-(Salesforce Platform)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Product Manager-(Salesforce Platform)

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Mastercard B2E Business Tools/Salesforce.com team is looking for a Lead – Product Manager Technical to drive ongoing projects on Salesforce platform. Primary areas of expertise include Sales, Marketing and BI/AI capabilities in addition to help driving M&A migration projects and building API/Integrations to internal/external systems.
This role is also responsible for creating and presenting strategic consulting and deliverables for clients, including analysis, recommendations, and implementation of salesforce.com functionality across platform collaborating with Mastercard and M&A business partners.
ROLE
Collaborating with business owners to gather requirements, deliver effective solutions within an agile framework, and support the Scrum team in maintaining adherence to SAFe/Agile standards and processes.
Serve as a skilled liaison between technical teams, testing teams, and business stakeholders to deliver critical business solutions while developing a deep understanding of product functionality and interdependencies.
Create and maintain key documentation, including functional specifications (user stories, use cases) and design documentation, for developing solutions on the Salesforce Lightning platform.
Act as the bridge between business and functional requirements by collaborating closely with the Scrum team to ensure a clear and shared understanding of deliverables aligned with business goals.
Align with the broader product vision and roadmap by offering recommendations for future projects and effectively communicating them to the Product Owner.
Demonstrate strong leadership in making thoughtful, informed decisions while working collaboratively across diverse teams.
Build and maintain strong relationships with key stakeholders to ensure alignment and mutual success.
Operate in a fast-paced Agile environment with a comprehensive understanding of Agile ceremonies and processes.
Lead acquisition integration projects and other strategic initiatives requiring extensive coordination and application structure changes.
Manage the end-to-end delivery of engineering work, proactively guiding the engineering team and all dependent organizations to ensure timely and efficient execution.
Provide progress updates and ensure that all dependencies are accounted for throughout the process.
All About You:
Extensive expertise in the Salesforce ecosystem
Proven experience and certifications as a Salesforce Sales Cloud Consultant or Administrator.
Hands-on experience with Marketing Automation tools such as SFMC (Salesforce Marketing Cloud) and Pardot.
Familiarity with additional Salesforce Clouds, including Experience, Revenue, and Service Clouds, is highly desirable.
Exposure to Salesforce Data Cloud, Einstein GPT/Co-Pilot use cases, as well as Agentforce and AI-driven capabilities, is a distinct advantage.
Proficiency in Content Management tools like Seismic.
Experience with PSA/FinancialForce, Order Management, and CPQ tools is a plus. A solid understanding of system integrations, ETL processes, and BI tools will provide added value.
Competence in working with Excel spreadsheets, data loading processes, and the creation of mapping templates.
Exceptional verbal and written communication abilities are essential.
Proven success in fast-paced, dynamic work environments.
Experience leading acquisition integration projects or other high-impact strategic initiatives involving significant coordination and structural changes.
#LI-FT1

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD

New York City, New York: $143,000 - $228,000 USD