ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.
The Role
Under the direction provided by the infrastructure management team, the Lead Systems Engineer, Microsoft is responsible for analyzing business and technical requirements, and for planning, implementing and supporting the Microsoft-based security and collaboration platforms including Azure AD, Exchange, SharePoint Online, Microsoft Teams and other cloud services for the enterprise. This position is also responsible for supporting on-premises Active Directory, Windows servers, and third-party integrations including the installation, configuration, and implementation/migration of modern technologies. The Lead Systems Engineer, Microsoft will work closely with our Senior Windows Engineer and the Technology Services team, while also engaging non-technical business owners to gather operational and technical requirements needed for developing implementation plans.
Responsibilities
- Develop forward-looking security and collaboration strategies and roadmaps that align with organizational objectives.
- Collaborate with the engineering team and vendors to develop, test, evaluate, and implement enhancements, upgrades, and patches.
- Evaluate and engage with vendors as needed for design solutions, implementation practices, and product troubleshooting.
- Direct and assist other engineers in troubleshooting complex technical problems; engaging vendors as necessary.
- Identify, develop, and refine procedures & processes to continuously improve the operations of the IT Infrastructure Team using modern standards and best practices.
- Provide subject matter expertise for Microsoft enterprise collaboration platforms on premises and in the cloud, supporting the Technology Services team.
- Function as a technical lead, understanding existing systems and identifying future needs from both a business and a technical perspective, and developing project plans.
- Support and maintain both on-premises Windows infrastructure and M365 services in a hybrid environment.
- Work closely as part of the IT Security team, prioritizing the safety of the organization’s people, systems, and data.
- Lead the creation, configuration, and maintenance of M365 reporting for management purposes.
- Create and maintain clear, concise procedural and system documentation.
- Occasional travel between our New York and Michigan offices is required (<5%).
- Provide after-hours support.
Experience and Skills
- Bachelor's degree or equivalent professional experience in computer science or a related discipline.
- Minimum of 7 years’ experience managing Microsoft servers and M365 collaboration platforms in an enterprise environment.
- In-depth experience with Active Directory, Azure AD, Exchange, SharePoint, and third-party integrations.
- Holistic knowledge of the M365 Suite is required.
- Must be comfortable leading multiple projects and managing day-to-day activities, including coordinating tasks, delegating responsibilities, and addressing any challenges that arise to keep projects on track.
- Ability to plan and direct the technical work of other technical personnel including vendors and service providers.
- Focus on innovation, cost reduction, efficiency, performance, reliability, and administrative management.
- Detail oriented, with a strong focus on customer service.
- Ability to work as a team member and to take initiative and act independently to complete projects when appropriate.
- Strong communicator able to work closely with a multidisciplinary virtual team and have the communications skills to overcome distance between locations.
- Committed to ITHAKA’s organizational values of belonging, evidence, speed, teamwork, and trust.
Work Authorization and Sponsorship
ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.
Compensation and Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $120,000 to $140,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected].
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.
Top Skills
What We Do
ITHAKA's mission is to expand access to knowledge and education around the world. We started in 1995 with a simple idea: digitize the materials in university and college libraries to preserve them and make them available online to people everywhere. Today, we do that and so much more.
Our 300+ staff - everyone from software developers, designers, and editors, to quantitative analysts, human resource specialists, and marketers - work to deliver four services developed to advance our mission.
JSTOR and Artstor are digital platforms expanding access to knowledge by making thousands of books, journals, images, and primary sources available to millions of students and researchers in 170 countries.
Portico is a global archive preserving nearly 500 terabytes of digital research content for libraries and publishers to ensure it's accessible for future generations.
Ithaka S+R is a strategic consulting group providing research to help colleges, universities, and museums with challenges like enrolling more low-income students and veterans, increasing diversity in their workforce, transitioning to digital environments, improving learning outcomes and graduation rates through the use of adaptive learning technologies, and re-vamping what college means through an inclusive focus on micro-credentials.
